AI Data Centre, Application Support

MSP Hitect Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

MSP Hitect Sdn Bhd in Greater Kuala Lumpur is seeking a contract, on-site AI Data Centre Applications Support professional to monitor critical banking applications and data processes. You will respond to incidents, perform root cause analysis, and coordinate fixes with technical teams.

The role involves validating data quality, supporting analytics that rely on AI/ML components, and collaborating with business and IT stakeholders while adhering to SLAs and change management activities.

Qualifications

• Experience in data analytics and data analysis to interpret banking datasets.
• Solid data management and data modeling skills in AI/data centre environments.
• Excellent analytical skills to diagnose issues and perform root cause analysis.
• Relevant experience in application support or production support in banking/financial services.
• Familiarity with AI/ML-driven systems, data pipelines, and monitoring tools.

Responsibilities

• Monitor critical banking applications and data processes to ensure system availability.
• Investigate application issues and perform root cause analysis.
• Coordinate fixes with technical teams and maintain configurations and procedures.
• Work with data workflows, validate data quality, and support analytics processes.
• Collaborate with business and IT stakeholders and adhere to SLAs.
• Support change management and release activities for banking systems.

Skills

Data Analytics

Data Analysis

Data Management

Data Modeling

Analytical Skills

Banking domain experience

Stakeholder communication

Education

Degree in Computer Science/IT/Data Science

Job description

Company Description

MSP Hitect is a technology services provider focused on delivering high-quality IT and application support solutions to clients in the banking and financial services sector. The organization emphasizes reliability, compliance, and secure operations across complex technology environments. Team members collaborate closely with client stakeholders to ensure stable systems and responsive support. MSP Hitect values continuous learning, professional growth, and strong problem-solving capabilities in a fast-paced setting.

Role Description

This is a contract, on-site role based in Greater Kuala Lumpur, supporting AI data centre operations and banking applications. The AI Data Centre, Application Support professional will monitor critical banking applications and related data processes, ensure system availability, and respond to incidents and service requests. Daily responsibilities include investigating application issues, performing root cause analysis, coordinating fixes with technical teams, and maintaining documentation of configurations and procedures. The role also involves working with data workflows, validating data quality, and supporting analytics processes that rely on AI and machine learning components. The individual will collaborate with business and IT stakeholders, follow established service level agreements, and support change management and release activities for banking systems.

Qualifications

• Candidates should possess strong Data Analytics and Data Analysis skills to interpret complex datasets and support insights for banking applications.
• Candidates should possess solid Data Management and Data Modeling skills to organize, structure, and maintain reliable datasets within AI and data centre environments.
• Candidates should possess excellent Analytical Skills to diagnose application issues, perform root cause analysis, and recommend effective solutions.
• Relevant experience in application support or production support in the banking or financial services domain is highly beneficial.
• Familiarity with AI- or ML-driven systems, data pipelines, and monitoring tools is an advantage.
• Ability to work on-site in Greater Kuala Lumpur, handle shifting priorities, and communicate clearly with technical and non-technical stakeholders.
• A diploma or degree in Computer Science, Information Technology, Data Science, or a related field is preferred, or equivalent practical experience.