AI Content Specialist

XCalibur Digital Sdn Bhd (Part of Times Media Sdn Bhd); Subang Jaya; Hybrid; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Medical benefits

Profit sharing

Bi-annual pay bumps

Extra day off for special occasions

Job summary

XCalibur Digital Sdn Bhd (Part of Times Media Sdn Bhd) is seeking a Knowledge Engineer to manage, write, and optimize AI chatbot content. The role focuses on analyzing user conversations, identifying confusion points, and updating responses and knowledge sources to ensure accurate, culturally localized interactions.

The candidate will work with product and tech teams, map informal inputs to intents, and uphold high quality standards while forging localized, natural responses for regional users.

Qualifications

• Analyze user chat logs to identify misinterpretations and drop-offs.
• Design friction-free messaging paths to resolve confusion.
• Test revised content in sandbox/staging before deployment.
• Draft and upload structured knowledge into AI repositories.
• Audit responses for factual accuracy and consistency.
• Standardize response quality and grammar across outputs.
• Interpret informal Malay/Manglish inputs and map intents.

Responsibilities

• Analyze user chat logs: review interactions to identify misinterpreted intents and drop-offs.
• Redesign problem flows: map logical messaging paths to resolve confusion.
• Continuous testing: validate new content in sandbox before full deployment.
• Input & structure data into AI knowledge base repositories.
• Audit knowledge assets for accuracy and consistency.
• Monitor and improve formatting, clarity, and grammar of outputs.

Skills

Conversation Analysis

Conversation Flow Design

Chatbot Content Writing

Knowledge Base Management

Intent Mapping

Testing & Tuning

Content Auditing

Performance Metrics Tracking

Cross-Functional Collaboration

Job description

• Analyze chat logs, pinpoint user confusion, and update chatbot knowledge and responses.
• Join the Times Media group to build AI chatbot experiences.
• Own chatbot content and directly improve real users' conversations!

Edunexa AI Sdn. Bhd. is seeking a Knowledge Engineer to manage, write, and optimize content for AI chatbots. The role focuses on analyzing user conversation logs, identifying points of user confusion, and updating chatbot responses and knowledge sources to ensure accurate, logical, and culturally localized interactions.

Job Requirements

Responsibilities

• Conversation Optimization & Logic Design
  • Analyze user chat logs: review large volumes of conversational interactions to identify misinterpreted intents and user drop-off points.
  • Redesign problem flows: map logical, friction-free messaging paths to resolve recurring user confusion and guide users toward successful outcomes.
  • Continuous testing & tuning: test revised response paths in sandbox/staging environments to ensure new content triggers accurately before full deployment.
• Knowledge Base & Content Operations
  • Input & structure data: draft, format, and upload clear, structured information into the AI knowledge repository (databases, intent mapping software, or spreadsheets).
  • Audit knowledge assets: conduct regular quality assurance audits on existing responses to verify factual accuracy, eliminating outdated or conflicting information.
  • Standardize response quality: ensure automated outputs adhere to formatting guidelines, clarity standards, and correct grammar.
• Decipher informal inputs: interpret user messages written in informal, conversational Malay, local slang, abbreviations, or mixed-language (Manglish/Bahasa Rojak) text.
• Context mapping: map informal inputs to the correct structural intent so the AI recognizes user queries regardless of phrasing.
• Localized tone crafting: write culturally relevant, localized responses that feel natural and approachable to regional users.
• Cross-Functional Collaboration
  • Product & tech alignment: work alongside developers and product leads to report recurring system edge cases, bugs, or technical intent misfires.
  • Performance tracking: track key operational metrics (e.g., resolution rates, intent accuracy, user satisfaction scores) to measure the impact of content updates.

Skills

Conversation Analysis

Conversation Flow Design

Chatbot Content Writing

Knowledge Base Management

Intent Mapping

Testing & Tuning

Content Auditing

Performance Metrics Tracking

Cross-Functional Collaboration

Hybrid Mode

Flexibility matters. Spend MON, TUE THU, and FRIDAY in the office for collaboration, then enjoy focused work-from-home day on WED.

Dress Your Way

No formal dress code here! Be comfortable, be yourself, and wear what makes you feel your best.

Your special day should be exactly that — special! Take an extra day off to celebrate however you like.

Medical Benefits

Your health comes first. Enjoy comprehensive outpatient care and insurance for peace of mind.

Profit Sharing & Pay Bumps

Your hard work drives our success. Benefit from bi-annual increments and profit-sharing when we hit our goals.

XCalibur Digital Sdn Bhd (Part of Times Media Sdn Bhd)

Welcome to XCALIBUR DIGITAL — where creativity sparks, strategy drives, and results speak louder than words.We’re not just a marketing agency; we’re a collective of storytellers, data wizards, and digital innovators dedicated to building brands that break through the noise. Whether it's crafting unforgettable campaigns, delivering powerful content, or driving growth through performance marketing — we go beyond the...