AI Automation Specialist — Observability & Support

IBM; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

IBM is seeking an AI Specialist (Technical Support Representative) in Malaysia to design and manage AI-driven solutions that automate workflows and improve service delivery.

You will translate business needs into scalable AI capabilities, integrate AI agents with monitoring platforms, and continuously optimize model performance while ensuring governance and stability across production environments. Collaboration with diverse teams is essential for success.

Responsibilities

• Translating requirements into scalable AI capabilities that automate workflows and augment decision-making.
• Integrating AI agents with observability, telemetry, event management, and monitoring platforms for intelligent automation and incident response.
• Monitoring and optimizing agent performance through model evaluation, prompt refinement, and logic enhancements.
• Maintaining production stability, performance thresholds, and compliance requirements for AI solutions.
• Collaborating with application operations, platform operations, engineering, architecture, and business stakeholders to design, deploy, and improve agent-based solutions.

Job description

IBM is seeking an AI Specialist (Technical Support Representative) in Malaysia to design and manage AI-driven solutions that automate workflows and improve service delivery.

You will translate business needs into scalable AI capabilities, integrate AI agents with monitoring platforms, and continuously optimize model performance while ensuring governance and stability across production environments. Collaboration with diverse teams is essential for success.