AI Analytics & Automation Intern - Service Quality

DHL; Cyberjaya; On-site; Confidential; Full time

Benefits offered by this job

Hybrid work arrangements to balance in

Great team of IT professionals with全球展

Global internal job opportunities

Modern offices with free parking space

Job summary

DHL IT Services invites motivated students for a Service Quality Analytics & AI Automation Intern role in Cyberjaya. You will work with a global IT team on data analytics, dashboard development, and AI-driven automation initiatives that support DHL’s IT operations.

Gain hands-on experience with Python, SQL, and Power BI while contributing to projects across DHL’s global IT landscape and learning modern analytics tools in a dynamic environment.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Business Analytics, or a related field.
• Current CGPA > 3.0 / 2nd Class Upper (Hons).
• Required language(s): English
• Internship period of minimum 3 months
• Applicants must be willing to work in Cyberjaya

Responsibilities

• Collaborate with the team to gather, analyze, and interpret service quality and operational data from various sources.
• Support the development of dashboards, reports, and data visualizations to provide actionable business insights.
• Assist in building and enhancing AI-powered solutions, automation workflows, and proof-of-concepts using modern technologies.
• Apply data analysis, data modeling, and analytical techniques to support service management and continuous improvement initiatives.
• Research emerging AI technologies, Generative AI use cases, and automation opportunities within IT operations.
• Support incident, problem, and service performance analysis to identify trends, risks, and improvement opportunities.
• Actively share knowledge, ideas, and lessons learned with team members and stakeholders.
• Participate in global projects and collaborate with international teams across DHL IT Services.

Skills

Data Analytics

Python

SQL

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Data Science

Bachelor's degree in Artificial Intelligence

Bachelor's degree in Business Analytics

Tools

Power BI

Microsoft Power Platform

Job description

DHL IT Services invites motivated students for a Service Quality Analytics & AI Automation Intern role in Cyberjaya. You will work with a global IT team on data analytics, dashboard development, and AI-driven automation initiatives that support DHL’s IT operations.

Gain hands-on experience with Python, SQL, and Power BI while contributing to projects across DHL’s global IT landscape and learning modern analytics tools in a dynamic environment.