AI Automation & Service Analytics Intern (Hybrid)

DHL Asia Pacific Shared Services Sdn Bhd; Cyberjaya; On-site; MYR 17,000 - 23,000; Part time

Benefits offered by this job

Hybrid work arrangements

Global exposure

Internal job opportunities

Modern offices with free parking

Job summary

DHL Asia Pacific Shared Services Sdn Bhd invites enthusiastic students for the Service Quality Analytics & AI Automation Internship in Cyberjaya. You will contribute to data analytics, dashboard development, and AI automation initiatives within a global IT Services context.

You will work with a diverse team to gain hands-on experience in data-driven service quality improvements, dashboard visualization, and automation solutions across DHL’s operations, while the company fosters growth and

Qualifications

• Bachelor's degree in CS/IT/Data Science/AI or related field and CGPA > 3.0 (2nd Class Upper).
• Skills: Data Analytics, Python, SQL.
• English language required; internship period minimum 3 months; willing to work in Cyberjaya.

Responsibilities

• Collaborate with the team to gather, analyze, and interpret service quality and operational data from various sources.
• Support the development of dashboards, reports, and data visualizations to provide actionable business insights.
• Assist in building and enhancing AI-powered solutions, automation workflows, and proof-of-concepts using modern technologies.
• Apply data analysis, data modeling, and analytical techniques to support service management and continuous improvement initiatives.
• Research emerging AI technologies, Generative AI use cases, and automation opportunities within IT operations.
• Support incident, problem, and service performance analysis to identify trends, risks, and improvement opportunities.
• Actively share knowledge, ideas, and lessons learned with team members and stakeholders.
• Participate in global projects and collaborate with international teams across DHL IT Services.

Skills

Data Analytics

Python

SQL

Education

Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Business Analytics, or related field

Tools

Power BI

Microsoft Power Platform

Job description

DHL Asia Pacific Shared Services Sdn Bhd invites enthusiastic students for the Service Quality Analytics & AI Automation Internship in Cyberjaya. You will contribute to data analytics, dashboard development, and AI automation initiatives within a global IT Services context.

You will work with a diverse team to gain hands-on experience in data-driven service quality improvements, dashboard visualization, and automation solutions across DHL’s operations, while the company fosters growth and