Agent - Air Import Customer Service

Expeditors International; Selangor; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Group Medical Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is seeking a detail-oriented logistics professional to ensure smooth freight processes and timely data entry. You will track Air Import files, coordinate with customers and brokers, and support billing while maintaining strong vendor relationships.

The role requires a diploma or bachelor’s degree, 1–2 years’ experience, solid English communication, and good MS Office skills. Fresh graduates are welcome to apply, with a focus on accuracy and growth.

Qualifications

• Diploma or Bachelor’s degree or equivalent.
• 1–2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Pro-active, strong organizational skills.
• Fresh graduates are encouraged to apply.

Responsibilities

• Ensure smooth and timely freight process flow.
• Enter data accurately into the operating system.
• Track and trace Air Import files (internal exp.o or airline sites).
• Ensure timely delivery of freight to customers for Import shipments.
• Prepare and send documents to customers or brokers for customs purposes.
• Assist with client and vendor billing and communications.
• Maintain relationships with airlines, trucking partners, and others.
• Ensure compliance with OPS and external regulations; follow SOPs.

Skills

Interpersonal skills

Communication skills

Written English

Organizational skills

MS Office

Education

Diploma or Bachelor’s degree or equivalent

Tools

MS Office

Job description

Company Description

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• To take up additional tasks as required to meet the Department's needs.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1to 2years of related working experience in similar position.
• Understanding oftransportation documentation and termsis a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information

Expeditors offers excellent benefits

• GroupMedical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.