Agency Operations Specialist – Live Streaming Platform

ACTalent Fresh Career; Kampung Malaysia Tambahan; Presencial; MYR 54.000 - 92.000; Jornada completa

Descripción de la vacante

ACTalent Fresh Career in Malaysia is seeking an Agency Operations Specialist to support and develop agency partnerships within our live streaming and digital entertainment platform. The role emphasizes onboarding, relationship management, performance monitoring, and operational support to improve partner performance and platform engagement.

You will recruit and onboard new agency partners, build professional relationships with leaders, analyze performance data, coach partners, and coordinate

Formación

• 1–3 years of experience in agency management or related field.
• Ability to analyze performance data and dashboards.
• Strong problem-solving and communication skills.
• Willingness to work on-site.

Responsabilidades

• Recruit and onboard new agency partners.
• Build and maintain relationships with agency leaders.
• Provide guidance, resources, and insights to partners.
• Assist with onboarding, compliance, moderation, and incentive programs.
• Monitor host activity, user engagement, recharge performance, and retention.
• Analyze data and identify growth opportunities.
• Provide coaching and action plans based on performance.
• Coordinate with internal teams to resolve issues.
• Capture records of agency activities and follow-ups.
• Stay informed about platform policies and procedures.

Conocimientos

Interpersonal skills

Communication

Problem solving

Self-motivated

Multitasking

Data awareness

Stakeholder management

Live streaming ops

Descripción del empleo

We are looking for an Agency Operations Specialist to support and develop agency partnerships within our live streaming and digital entertainment platform.

This role focuses on agency onboarding, relationship management, performance monitoring, and operational support. The successful candidate will work closely with agency partners and internal teams to improve agency performance, platform engagement, and overall user experience.

Key Responsibilities

• Recruit and onboard new agency partners in accordance with platform policies and operational requirements.
• Build and maintain professional relationships with agency leaders and key partners.
• Support agency partners by providing guidance, operational resources, and platform-related insights.
• Assist agencies with onboarding, compliance, moderation, incentive programs, and other operational matters.
• Monitor agency performance metrics, including host activity, user engagement, recharge performance, and retention.
• Analyze performance data and identify opportunities for agency growth and improvement.
• Provide timely coaching, recommendations, and action plans based on agency performance.
• Coordinate with internal teams to resolve operational issues and improve agency support processes.
• Contribute ideas and feedback to enhance the agency ecosystem, platform operations, and user experience.
• Maintain accurate records of agency activities, performance, and operational follow-ups.
• Stay informed about relevant platform policies, content guidelines, incentive programs, and operational procedures.

Requirements

• 1–3 years of experience in agency management, partner operations, live streaming, digital entertainment, talent management, or a related field is preferred.
• Strong interpersonal and communication skills with the ability to build professional relationships with business partners.
• Good problem-solving skills and the ability to handle operational issues professionally and efficiently.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.
• Able to manage multiple priorities and coordinate with different stakeholders.
• Comfortable working with performance data, dashboards, and basic operational metrics.
• Basic understanding of live streaming platform operations, content policies, moderation, or incentive programs is an advantage.
• Willingness to work on-site and according to the designated working schedule.

Working Arrangement

• Working Hours: 10:30 AM – 8:00 PM
• Check-in Window: 9:30 AM – 11:30 AM

We value a diverse and inclusive workplace and evaluate candidates based on their qualifications, skills, experience, and suitability for the role. We encourage qualified candidates with relevant experience to apply.