Agency Development Head, JB 2 & JB 3

Zurich Insurance; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training and development opportunities

Diversity and inclusion initiatives

Volunteering and community activity support

Job summary

An international insurance provider is seeking a dedicated professional in Kuala Lumpur to manage sales and service activities. The role emphasizes increasing profitability, developing team members, and ensuring efficient operations while closely monitoring budget and customer relationships. Ideal candidates will have strong sales management skills and a commitment to fostering a diverse and inclusive workplace, with opportunities for training and career development.

Qualifications

• Experience in managing sales and service activities.
• Ability to train and develop team members effectively.
• Strong analytical skills for cost management.

Responsibilities

• Manage and coordinate sales operations to increase business.
• Develop new business opportunities continuously.
• Design and implement process improvements.

Skills

Sales management

Team development

Cost efficiency management

Customer relationship management

Budget implementation

Risk assessment

Job description

Purpose

To assist and direct the sales staff in the sale and distribution of certain market basket segments and all Strategic Business Unit products and services to achieve and sustain profitable growth.

Key Accountabilities

• Manage and coordinate the sales and service activities of account specialists, to increase new business and retention in all product offerings.
• Select, train, develop, and coach team members, assess their performance, and provide recommendations on other human resource issues (e.g. promotions, transfers, salary administration and terminations).
• Manage regional sales operation for cost efficiency; continuously evaluate opportunities to reduce costs and improve operations; monitor and maintain expenses within approved budget.
• Manage relationship with key customer-area of responsibility.
• Develop or enable the development of new and expanding business opportunities.
• As needs arise, use network of contacts with specialized expertise.
• Identify opportunities and risks associated with changes in the external environment, looking forward 1 -2 years.
• Design, recommend and implement changes to processes, systems.
• Develop and implement annual budget for area of responsibility.
• Set and execute operational objectives and plans aligned to the strategy of the Shared Service Unit-Strategic Business Unit.
• Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed for area of responsibility.
• Regularly monitor and evaluate activities to identify potential risks and issues of non-compliance.
• Participate or may lead risk assessment for their area of responsibility and escalates potential issues to higher management.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur

Schedule: Full Time

Recruiter name: Jesreena Kaur