Agency Development Head, Seremban

Zurich Insurance; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

A leading insurance company is seeking a manager to oversee sales and distribution of products. Responsibilities include training staff, managing operations for efficiency, and ensuring customer service excellence. Candidates with an insurance background are preferred. The role is full-time and based in Kuala Lumpur, offering opportunities for personal and professional growth in a supportive environment.

Qualifications

• Candidates with Insurance Background will be preferred.

Responsibilities

• Selects, trains, develops, and coaches team members.
• Manages the sales and service activities to increase new business.
• Evaluates opportunities to reduce costs and improve operations.
• Manages the Customer Service Index program.

Job description

Overview

Purpose: Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.e., writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines).

Responsibilities

• Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on other human resource issues (e.g., promotions, transfers, salary administration and terminations).
• Manages the sales and service activities of management team to increase new business and retention in all account product offerings.
• Manages operations for cost efficiency; continuously evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within approved budget.
• Manages the Customer Service Index program to ensure results are reported to senior management.

Qualifications

• Candidates with Insurance Background will be preferred

Company culture and equal opportunity

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics. With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur

Schedule: Full Time

Recruiter name: Jesreena Kaur