Agency Development Head, JB2 & JB3

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking an Agency Development Head to manage sales and service activities for strategic business units. The candidate will lead and develop the team, ensure efficient operations, and drive business growth. This role offers a full-time schedule and a commitment to diversity and inclusion. Join us to make a difference in a supportive and dynamic environment.

Qualifications

• Experience in leading and managing a sales team.
• Strong skills in developing and implementing business strategies.
• Ability to evaluate and manage costs in operations.

Responsibilities

• Manage and direct sales and distribution of products.
• Train and develop team members for optimal performance.
• Ensure operations are cost-efficient and within budget.

Skills

Sales management

Team leadership

Customer service excellence

Cost efficiency management

Diversity and inclusion advocacy

Job description

Agency Development Head, JB2 & JB3

Purpose

Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines).

Key Accountabilities

• Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on other human resource issues (e.g., promotions, transfers, salary administration and terminations)
• Manages the sales and service activities of management team to increase new business and retention in all account product offerings
• Manages operations for cost efficiency; continuously evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within approved budget
• Manages the Customer Service Index program to ensure results are reported to senior management.
• To take charge of JB2 & JB3 agency development & oversee agency management.
• Meeting annual branch agency KPI.
• Provide support to agency & running & organising branch agency activity/training/recruitment to ensure agency having growth & sustainable business.

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work® Certification™. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!
Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur