Aftersales Tech Advisor | Remote & On-Site Support

LIXIL INTERNATIONAL (Korn Ferry); Kuala Lumpur; On-site; MYR 48,000 - 90,000; Full time

Job summary

LIXIL INTERNATIONAL (Korn Ferry) in Malaysia is seeking a Customers Service Advisor (Aftersales Technical Advisor) to drive day-to-day technical support across Retail, Commercial Projects and Authorized Partners in Malaysia and Singapore. You will ensure first-time resolutions, gather detailed technical data, and provide remote and on-site assistance to satisfy customers.

This role emphasizes precise data logging in Salesforce, warranty processing, and collaboration with vendors.

Qualifications

• 25 years of customer service or hands-on technical service experience.
• Experience with retail consumers and building maintenance teams is a plus.
• Strong troubleshooting, data collection, and documentation skills.

Responsibilities

• Resolve tickets end-to-end to meet SLA targets.
• Collect technical data from customers to diagnose root causes.
• Provide remote diagnostics and product education as first step.
• Coordinate with external service vendors for on-site visits.
• Perform on-site visits when required and appropriate.
• Process warranty claims within SAP platforms.

Skills

Customer service

Technical troubleshooting

Communication

Education

Higher Nitec / Diploma or Bachelore20s degree in Engineering or related technical discipline

Tools

Salesforce

Microsoft Office / Google Workspace

Job description

LIXIL INTERNATIONAL (Korn Ferry) in Malaysia is seeking a Customers Service Advisor (Aftersales Technical Advisor) to drive day-to-day technical support across Retail, Commercial Projects and Authorized Partners in Malaysia and Singapore. You will ensure first-time resolutions, gather detailed technical data, and provide remote and on-site assistance to satisfy customers.

This role emphasizes precise data logging in Salesforce, warranty processing, and collaboration with vendors.