Customer Support Specialist

Yinson GreenTech; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Yinson GreenTech in Malaysia is seeking a Customer Support Specialist for ChargEV to serve as the frontline representative, ensuring a smooth and positive experience for EV drivers and customers.

You will respond across multiple channels, help with charging stations, the mobile app, payments, and promotions, and work closely with teams to resolve issues quickly and professionally.

Qualifications

• Experience in customer support or service roles is preferred.

Responsibilities

• Provide timely, empathetic assistance across channels; handle inquiries about charging stations, app, payments, and promotions.

Job description

Join one of the world’s leading energy solutions providers and discover how you can grow with Yinson no matter where you are in your career.

Yinson is passionate about meeting the world’s energy demands in a sustainable way. To achieve this, we believe in attracting great employees through the creation of a vibrant, progressive workplace that puts people first. We’re always on the lookout for experienced and passionate individuals to be part of the team, working and collaborating effectively to make a difference and create impact with individuals, corporations, governments and the business world.

Who are we?

Yinson GreenTech is a wholly owned subsidiary of Yinson Holdings Berhad, a public limited liability company, incorporated and domiciled in Malaysia, and listed on the Main Market of Bursa Malaysia.

YGT is a green technologies solutions provider delivering clean, integrated and technology-enhanced ecosystems and services across the marine, mobility and infrastructure segments.

For more information, please visit Yinson GreenTech at: https://ygt.yinson.com.

Job Summary:

The Customer Support Specialist at ChargEV serves as the frontline representative, ensuring a smooth and positive experience for EV drivers and customers. This role involves delivering timely and empathetic support across multiple channels, addressing inquiries related to charging stations, mobile app, payment processes and promotional