Aftersales Manager – Malaysia

PRAMAC; Johor Bahru; Vor Ort; MYR 180.000 - 360.000; Vollzeit

Zusammenfassung

PRAMAC is seeking an experienced Aftersales Manager to lead its Malaysia service operations, starting with a major Data Center project. The role requires coordinating commissioning, preventive and corrective maintenance, warranty management, and technical support, while building local capabilities and long-term Aftersales growth.

You will oversee a team of Field Service Engineers, manage contracts and spare parts strategies, and ensure safety, quality, and customer satisfaction across Malaysia

Qualifikationen

• Bachelor's degree in Mechanical or Electrical Engineering, Mechatronics, or related technical discipline.
• 8–10 years in diesel generator systems, power generation, or critical power infrastructure.
• 3+ years managing service teams, operations, or large maintenance contracts.
• Experience with commissioning, preventive and corrective maintenance, and troubleshooting of medium- to large-capacity generator sets.
• Strong knowledge of diesel engines, alternators, generator control systems, and electrical distribution.
• Experience managing technical teams, subcontractors, escalations, and service contracts.
• Excellent communication, leadership, planning, and problem-solving skills.
• Professional proficiency in English; willingness to travel domestically and internationally.

Aufgaben

• Lead commissioning, preventive and corrective maintenance, and technical support activities.
• Oversee service execution for a large-scale Data Center power project.
• Plan maintenance schedules in line with OEM requirements and contractual obligations.
• Ensure proper documentation: commissioning reports, maintenance records, and handover documentation.
• Manage technical resources, tools, spare parts, and subcontractor support for project execution.
• Provide technical leadership to Field Service Engineers and coordinate escalations with global engineering teams.
• Maintain SLAs, drive customer satisfaction, and manage warranty processes.
• Identify opportunities for maintenance contracts, spare parts sales, and aftersales revenue growth.

Kenntnisse

Leadership

Project coordination

Customer relationship management

Troubleshooting

Communication

English proficiency

Ausbildung

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechatronics

Tools

CMMS

ERP systems

Jobbeschreibung

Pramac, part of Generac, is a global leader in power generation and energy solutions, delivering innovative and reliable products to customers across industrial, commercial, and mission-critical applications.

As part of our continued international expansion, we are establishing our operations in Malaysia to support major Data Center projects and develop a strong local Aftersales Service & Parts organization.

We are looking for an experienced, technically competent, and commercially driven Aftersales Manager to lead our service operations in Malaysia.

The Role

The Aftersales Manager will be responsible for establishing, managing, and developing Pramac's local service operations, initially supporting a major Data Center project.

The successful candidate will take ownership of commissioning coordination, preventive and corrective maintenance, warranty management, technical support, customer satisfaction, and service performance.

Beyond the initial project, the role will be instrumental in developing Pramac's Aftersales business in Malaysia, including service contracts, spare parts, technical capabilities, and long-term customer relationships.

Key Responsibilities

1. Service Operations & Project Execution

• Lead and coordinate commissioning, preventive maintenance, corrective maintenance, and technical support activities.
• Manage the service execution of a large-scale Data Center power generation project LMW generator sets.
• Develop and execute preventive maintenance schedules in accordance with OEM requirements and contractual obligations.
• Ensure commissioning documentation, test reports, maintenance records, and customer handover documentation are completed accurately.
• Plan technical resources, tools, spare parts, and subcontractor support to ensure efficient project execution.
• Manage customer service requests, breakdowns, emergency interventions, and escalation procedures.

2. Technical Leadership

• Provide technical leadership and guidance to Field Service Engineers.
• Support complex troubleshooting involving diesel engines, alternators, electrical systems, control panels, and generator synchronization systems.
• Coordinate technical escalations with Pramac's international engineering, technical support, and manufacturing teams.
• Lead root cause analysis of major equipment failures and ensure corrective and preventive actions are implemented.
• Ensure all activities comply with applicable safety requirements, OEM standards, and approved technical procedures.

3. Customer & Contract Management

• Act as the primary Aftersales contact for key customers, contractors, and project stakeholders.
• Ensure compliance with contractual Service Level Agreements (SLAs), response times, and maintenance commitments.
• Manage customer technical meetings, service reviews, and performance reporting.
• Maintain strong customer relationships and drive continuous improvement in customer satisfaction.
• Support warranty claims and coordinate with internal stakeholders to ensure timely resolution.

4. Business Development & Commercial Performance

• Identify opportunities to develop maintenance contracts, technical services, spare parts sales, and additional Aftersales revenue.
• Prepare technical and commercial proposals for maintenance agreements, service interventions, and spare parts requirements.
• Support the development of a local spare parts stocking strategy to ensure equipment availability and reduced downtime.
• Manage service operating costs, resource utilization, profitability, and budget performance.
• Contribute to the long-term growth of Pramac's Aftersales business in Malaysia.

5. Team Management & Development

• Lead, coach, and develop the local Field Service Engineering team.
• Establish technical training plans and competency development programs.
• Promote a strong safety, accountability, and customer-service culture.
• Develop and monitor service KPIs, including response time, maintenance completion, first-time fix rate, equipment availability, and customer satisfaction.

Qualifications & Experience

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical discipline.
• Minimum 8–10 years of relevant experience in diesel generator systems, power generation, or critical power infrastructure.
• At least 3 years of experience managing service teams, technical operations, or major maintenance contracts.
• Proven experience in commissioning, preventive maintenance, corrective maintenance, and troubleshooting of medium- and large-capacity diesel generator sets.
• Strong understanding of diesel engines, alternators, generator control systems, and electrical power distribution.
• Experience managing technical teams, subcontractors, customer escalations, and service contracts.
• Strong communication, leadership, planning, and problem-solving skills.
• Professional proficiency in English.
• Willingness to travel within Malaysia and internationally when required.

Preferred Qualifications

• Previous experience supporting Data Centers, mission-critical facilities, or large standby power generation installations.
• Experience with generator synchronization, load-sharing systems, and paralleling switchgear.
• Familiarity with ComAp, DEIF, Deep Sea Electronics, or equivalent generator control systems.
• Knowledge of major diesel engine and alternator manufacturers, including Baudouin, Perkins, Scania, Volvo Penta, Stamford, and Leroy-Somer.
• Experience with computerized maintenance management systems (CMMS), ERP, and service performance reporting.
• Familiarity with ISO, HSE, and relevant electrical safety standards.