After-Sales Service Leader — Malaysia

Anker Innovations; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Anker Innovations is seeking a Service Manager in Malaysia to lead after-sales operations, shaping service strategy and ensuring top-notch service quality. The role emphasizes cost optimization, supplier coordination, and cross-functional collaboration to support sales targets and market expansion.

You will oversee RMA, NPS, and reverse logistics, work with service providers, and drive continuous improvements while ensuring excellent customer experiences.

Qualifications

• 3+ years of after-sales service work experience.
• Bachelor's degree or above in management, science, engineering, or related fields.
• Experience in after-sales service supplier management / toB service management.
• Strong customer service awareness and excellent communication skills.
• Good planning and organizational skills; able to manage multiple tasks.

Responsibilities

• Formulate and implement local service strategies and processes.
• Monitor service operations including RMA, NPS, and repair quality.
• Oversee return and refund processes and reverse logistics.
• Analyze service events, propose improvements, and drive cross-functional collaboration.
• Coordinate service providers and spare parts for complex cases.
• Gather local market insights to guide business decisions.
• Handle escalated cases to protect brand image.

Skills

After-sales service

Customer service mindset

Excellent communication

Planning and organization

Multitasking

Education

Bachelor's degree in management/science/engineering

Job description

Anker Innovations is seeking a Service Manager in Malaysia to lead after-sales operations, shaping service strategy and ensuring top-notch service quality. The role emphasizes cost optimization, supplier coordination, and cross-functional collaboration to support sales targets and market expansion.

You will oversee RMA, NPS, and reverse logistics, work with service providers, and drive continuous improvements while ensuring excellent customer experiences.