Aftersales Field Operations Leader

Private Advertiser; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Private Advertiser is seeking an Operations Manager to lead Aftersales Field Operations across the service network in Penang and beyond. You will ensure consistent standards, drive service quality, and manage performance across multiple field sites.

You will supervise teams, conduct audits, track KPIs, and collaborate with Retail, Logistics, Finance, and Planning to improve the end-to-end customer experience and network reliability in a fast-paced, multi-site environment.

Qualifications

• Bachelor’s degree in business, operations, automotive or engineering or related field.
• 5–7 years in automotive aftersales, workshop ops or network management.
• 3+ years in a supervisory/managerial role.
• Strong understanding of aftersales operations, workshop management and KPI management.
• Analytical, problem-solving, leadership and stakeholder management skills.

Responsibilities

• Oversee daily aftersales field operations across assigned regions, ensuring service centers operate per standards.
• Monitor network capacity, readiness, workflow and service performance for seamless journey.
• Conduct regular field visits to identify gaps and drive corrective actions.
• Ensure SOPs and service standards are implemented consistently across the network.
• Lead field audits, develop scorecards and action plans to improve consistency.
• Coach and develop operational teams; manage key stakeholders for alignment.
• Collaborate with Retail, Logistics, Procurement, CX, Warranty, Finance and Planning to improve end-to-end service.

Skills

Field operations

KPI management

Process improvement

Leadership & communication

Education

Bachelor’s Degree in Business, Operations Management, Automotive, Engineering, or a related field

Job description

Private Advertiser is seeking an Operations Manager to lead Aftersales Field Operations across the service network in Penang and beyond. You will ensure consistent standards, drive service quality, and manage performance across multiple field sites.

You will supervise teams, conduct audits, track KPIs, and collaborate with Retail, Logistics, Finance, and Planning to improve the end-to-end customer experience and network reliability in a fast-paced, multi-site environment.