Aerospace Commercial Support Lead

Eaton Group; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Eaton Aero Services in Malaysia seeks a Customer Support Executive to support commercial operations, handle inquiries, assist pricing, manage key accounts and analyze market trends.

You will work closely with the Commercial Manager, build strong customer relationships, develop competitive pricing models and help prepare forecasts and reports.

This role requires 3–5 years in aerospace customer support, proficiency with SAP/Oracle, Excel and Power BI, and strong negotiation and communication skills.

Qualifications

• Bachelor’s degree in business, Finance, Marketing, or a related field.

Responsibilities

• Assist the Commercial Manager in daily operations and admin tasks, managing customer relationships.
• Establish pricing models to maximize profitability while staying competitive.
• Build and maintain relationships with key customers to ensure loyalty.
• Monitor market trends, competitor activities and industry developments.
• Negotiate, review, and manage contracts with customers and suppliers.
• Prepare sales forecasts and performance reports for senior management.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Identify and mitigate commercial risks in contracts and market fluctuations.
• Collaborate with APAC Product Sales and Support to align regional strategies.
• Identify new business opportunities within Aerospace MRO to drive growth.
• Track KPIs to measure the effectiveness of commercial strategies.

Skills

Negotiation

Presentation

Verbal communication

Written communication

Customer relationship management

Market analysis

Pricing strategies

Financial modeling

Multilingual communication

Strategic thinking

Education

Bachelor’s degree in business/Finance/Marketing or related field

Tools

SAP

Oracle ERP

Excel

Power BI

MS Office

Job description

Eaton Aero Services in Malaysia seeks a Customer Support Executive to support commercial operations, handle inquiries, assist pricing, manage key accounts and analyze market trends.

You will work closely with the Commercial Manager, build strong customer relationships, develop competitive pricing models and help prepare forecasts and reports.

This role requires 3–5 years in aerospace customer support, proficiency with SAP/Oracle, Excel and Power BI, and strong negotiation and communication skills.