Customer Support Executive

Eaton Corporation; Shah Alam; On-site; MYR 89,000 - 167,000; Full time

Job summary

Eaton Corporation in Malaysia is seeking a Commercial Analyst/Manager to support daily commercial operations, manage key customer relationships, and help optimize pricing and contract terms within the Aerospace MRO sector.

You will analyze market trends, coordinate with internal teams, and prepare forecasts and reports for senior management, while pursuing new business opportunities and mitigating commercial risks.

Qualifications

• Bachelor’s degree in business, Finance, Marketing, or a related field.
• 3–5 years in a customer support role within aerospace MRO or similar industry.
• Proficiency with SAP or Oracle ERP systems and MS Office (Excel).
• Power BI proficiency for data analysis and visualization is highly valued.
• Excellent negotiation, presentation, and communication skills.
• Ability to anticipate market changes and adapt strategies accordingly.
• Knowledge of market trends and industry regulations.
• Financial modeling and pricing strategies experience.
• Experience implementing and managing complex processes.
• Multilingual communication ability (e.g., Thai, Korean) is a plus.

Responsibilities

• Assist the Commercial Manager in daily operations and admin tasks including customer relationship management and issue resolution.
• Develop competitive pricing models to maximize profitability while staying market-competitive.
• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Monitor market trends, competitors, and industry developments to identify opportunities and threats.
• Negotiate, review, and manage contracts with customers and suppliers for favorable terms.
• Prepare and present sales forecasts and performance reports to senior management.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Identify and mitigate commercial risks related to contracts and market fluctuations.
• Collaborate with APAC Product Sales and Support manager to align regional strategies.
• Identify and pursue new business opportunities in the Aerospace MRO sector.
• Track KPIs to measure effectiveness of commercial strategies and adjust as needed.
• In the absence of the Commercial Manager, oversee all commercial functions to ensure seamless operations.

Skills

SAP

Oracle ERP

Excel

Power BI

Negotiation

Presentation

Verbal & Written Communication

Financial Modeling

Pricing Strategies

Multilingual Communication

Education

Bachelor’s degree in business/Finance/Marketing or related field

Tools

SAP

Oracle ERP

Job description

What you’ll do:

• A. Assist the Commercial Manager in daily commercial operations and administrative tasks including managing customer relationships and addressing any issues or concerns.
• B. Establish competitive pricing models and strategies to maximize profitability while maintaining market competitiveness.
• C. Build and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and loyalty.
• D. Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities and threats. This support to provide insights to the Commercial Manager.
• E. Negotiate, review, and manage contracts with customers and suppliers to ensure favorable terms and compliance with company policies.
• F. Prepare and present sales forecasts and performance reports to senior management. Assist in preparing commercial reports, presentations, and documentation.
• G. Coordinate with internal teams to ensure timely delivery of products and services.
• H. Identify and mitigate commercial risks associated with contracts and market fluctuations.
• I. Work closely with the APAC Product Sales and Support manager to align regional strategies and ensure cohesive execution of commercial initiatives.
• J. Identify and pursue new business opportunities within the Aerospace MRO sector to drive growth.
• K. Track and analyze key performance indicators (KPIs) to measure the effectiveness of commercial strategies and make necessary adjustments.
• L. In the absence of the Commercial Manager, incumbent will be overseeing all commercial functions to ensure seamless operations

Qualifications:

• Bachelor’s degree in business, Finance, Marketing, or a related field.
• 3 - 5 years of experience in a customer support role within the Aerospace MRO industry. Applicants from other MNC industries are welcome to apply.
• Proficiency with SAP or similar ERP systems such as Oracle is highly regarded.
• Proficiency with Microsoft Office suite, especially Excel
• Proficiency in Power BI is highly valued for effective data analysis and visualization.
• Excellent negotiation, presentation, verbal and written communication skills
• Ability to anticipate market changes and adapt strategies accordingly.
• Knowledge of market trends and industry regulations.
• Proficiency in financial modeling and pricing strategies.
• Demonstrated experience in implementing and managing complex process
• Ability to communicate effectively in multiple languages (e.g., Thai, Korean) is an added advantage.

Skills:

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.