Senior Aerospace Customer Service Specialist

Incora; Johor Bahru; On-site; MYR 67,000 - 89,000; Full time

Job summary

Incora, a leading supply chain solutions provider in aerospace, seeks a Senior Customer Service Representative in Malaysia. You will manage complex, high-value orders, resolve escalations, and drive customer satisfaction while coordinating cross-functional teams to meet delivery and quality targets.

You will mentor junior staff, analyze performance trends, and support sales activities. Strong English, 5+ years in customer service or sales within aerospace, and proficiency with data systems and

Qualifications

• Bachelor’s Degree or relevant experience.
• Minimum 5 years of experience in sales, customer service, or supply chain (aerospace preferred).
• Strong account management, escalation handling, and customer relationship management skills.
• Excellent verbal and written communication in English.

Responsibilities

• Manage order complexity, high-value orders, critical shortages, and service escalations.
• Maintain strong relationships with strategic customers through proactive communication and issue resolution.
• Coordinate cross-functional activities to ensure customer requirements, delivery commitments, and quality expectations are met.
• Support strategic customer agreements and special service arrangements.
• Lead root cause analyses on recurring service issues and implement corrective actions.
• Analyze customer, order, and delivery performance trends; identify risks and improvements.
• Mentor and coach junior team members and new hires.
• Support sales activities and administrative tasks.

Skills

Account management

Escalation handling

CRM

Customer relationship

Education

Bachelor’s Degree

Tools

CRM software

Microsoft Office

Job description

Incora, a leading supply chain solutions provider in aerospace, seeks a Senior Customer Service Representative in Malaysia. You will manage complex, high-value orders, resolve escalations, and drive customer satisfaction while coordinating cross-functional teams to meet delivery and quality targets.

You will mentor junior staff, analyze performance trends, and support sales activities. Strong English, 5+ years in customer service or sales within aerospace, and proficiency with data systems and