Advisor I, Customer Service – Norwegian

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I, Customer Service to handle customer interactions via inbound/outbound calls and online channels, delivering helpful solutions and maintaining service quality.

You will work in a fast-paced, metrics-driven environment, greet customers professionally, document information accurately, and seek opportunities to offer additional products or services while maintaining empathy.

Qualifications

• High school diploma required; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Dependable with attention to detail; able to multitask and adapt to change.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution using tools and resources.
• Listen attentively and demonstrate empathy while building rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of products/services.
• Prepare complete and accurate work; document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services where appropriate.
• Track, document, and retrieve information in the call tracking database.
• Refer inquiries to published materials or senior staff for resolution.

Skills

Customer service orientation

PC navigation

Written & verbal communication

Attention to detail

Teamwork & independence

Education

High school diploma

Tools

Call tracking database

Job description

Job Title: Advisor I, Customer Service – Norwegian Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Location: MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10

Language Requirements:

Time Type: Full time

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.