Administrator cum Clinic Assistant

ALPHA INTERNATIONAL WOMEN'S SPECIALISTS SDN BHD; West Coast Division; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Employee Health and Wellness Benefits

Performance Bonus & Merit Increment

Employee Insurance

Various Leave Entitlements

Parking Subsidy

Long Service Awards

Work Life Balance

Job summary

ALPHA INTERNATIONAL WOMEN'S SPECIALISTS SDN BHD is seeking an Administrator cum Clinic Assistant to join its healthcare team in Kota Damansara, Selangor, Malaysia. The role blends front-desk administration with active clinical support, ensuring smooth clinic operations and a safe, positive patient experience.

Responsibilities include patient registration, appointment scheduling, billing, and assisting doctors during consultations and procedures.

Qualifications

• Degree in any related field.
• Minimum 2 years of relevant working experience, preferably in healthcare.
• Good administrative, organisational, and documentation skills.
• Strong communication and interpersonal skills.
• Customer-oriented with a professional and courteous manner.
• Comfortable handling billing, payments, and front-desk operations.
• Able to work well in a team and in a fast-paced environment.

Responsibilities

• Assist in Clinical Procedures: Support doctors during patient consultations, examinations, and treatment preparations while ensuring patient comfort and safety.
• Manage Patient Registration: Handle patient registration, appointment scheduling, confirmations, and reminder calls to ensure smooth patient flow.
• Perform Front Desk Duties: Act as the first point of contact for patients, handling enquiries and providing excellent customer service.
• Handle Cashiering & Billing: Process payments (cash, card, and online), issue official receipts, and perform daily cash reconciliation.
• Maintain Patient Records: Update and maintain accurate patient records, clinic documentation, and filing in compliance with company policies.
• Monitor Inventory: Assist in stock receiving, inventory monitoring, and regular stock counts to ensure adequate clinic supplies.
• Coordinate Across Teams: Liaise with clinical, nursing, and finance teams to ensure seamless operations and accurate billing.
• Support Administrative Tasks: Undertake ad-hoc administrative and operational duties as assigned by the Centre or Clinic Manager.

Skills

Strong communication

Interpersonal skills

Client-facing skills

Education

Degree in related field

Job description

We are looking for a reliable, customer-focused, and clinically-minded Administrator cum Clinic Assistant to join our healthcare team. In this dual-function role, you will not only manage front-desk operations, patient registration, and billing but also actively assist our doctors during consultations and procedures. This position is pivotal in ensuring both smooth clinic operations and a safe, positive experience for our patients.

Why Join Us?

We value our employees and offer a comprehensive package designed to support your well-being and career growth:

Attractive Compensation: Competitive Salary + Performance Bonus

Generous Time Off: Enjoy generous annual leave plus special birthday leave to celebrate your special day.

Wellness Perks: Stay healthy with free annual flu vaccines and blood tests.

Career Growth: Clear opportunities for career advancement within the healthcare industry.

Supportive Culture: Work in a collaborative, team-oriented environment alongside doctors, nurses, and embryologists.

Key Responsibilities

Assist in Clinical Procedures: Support doctors during patient consultations, examinations, and treatment preparations while ensuring patient comfort and safety.

Manage Patient Registration: Handle patient registration, appointment scheduling, confirmations, and reminder calls to ensure smooth patient flow.

Perform Front Desk Duties: Act as the first point of contact for patients, handling enquiries and providing excellent customer service.

Handle Cashiering & Billing: Process payments (cash, card, and online), issue official receipts, and perform daily cash reconciliation.

Maintain Patient Records: Update and maintain accurate patient records, clinic documentation, and filing in compliance with company policies.

Monitor Inventory: Assist in stock receiving, inventory monitoring, and regular stock counts to ensure adequate clinic supplies.

Coordinate Across Teams: Liaise with clinical, nursing, and finance teams to ensure seamless operations and accurate billing.

Support Administrative Tasks: Undertake ad-hoc administrative and operational duties as assigned by the Centre or Clinic Manager.

Requirements

Degree in any related field

Minimum 2 years of relevant working experience, preferably in healthcare or centre management

Good administrative, organisational, and documentation skills

Strong communication and interpersonal skills

Customer-oriented with a professional and courteous manner

Comfortable handling billing, payments, and front-desk operations

Able to work well in a team and in a fast-paced environment

Alpha IVF & Women's Specialists is set up and run by leading doctors and embryologists responsible for numerous fertility firsts both in the region and worldwide. This purpose built advance fertility centre located in Kota Damansara, Selangor, Malaysia is equipped with the latest full range of fertility treatment options including PGD, CGH, Egg Donation and Therapeutic Laproscopy.

As the name Alpha suggests, doctors and staff at Alpha IVF & Women's Specialists have successfully innovated numerous fertility treatment procedures that have led us to achieve many firsts.In addition to achieving many fertility firsts in Malaysia and Singapore, we have also achieved / innovated many world firsts.

Alpha IVF & Women's Specialists is set up and run by leading doctors and embryologists responsible for numerous fertility firsts both in the region and worldwide. This purpose built advance fertility centre located in Kota Damansara, Selangor, Malaysia is equipped with the latest full range of fertility treatment options including PGD, CGH, Egg Donation and Therapeutic Laproscopy.

As the name Alpha suggests, doctors and staff at Alpha IVF & Women's Specialists have successfully innovated numerous fertility treatment procedures that have led us to achieve many firsts.In addition to achieving many fertility firsts in Malaysia and Singapore, we have also achieved / innovated many world firsts.

Perks and benefits Employee Health and Wellness Benefits Performance Bonus & Merit Increment Employee Insurance Various Leave Entitlements Provided Parking Subsidy Long Service Awards Shoes Reimbursement for Operations Staff Work Life Balance