Administrative Assistant (Night Shift)

Monzone Manufacturing Sdn Bhd; Kulai; On-site; MYR 3,000 - 4,200; Full time

Job summary

Monzone Manufacturing Sdn Bhd is seeking a Night Shift Administration Assistant to support after-sales operations, truck coordination, and general admin tasks. You will handle customer enquiries, process service records, and ensure accurate data entry in the NAV system.

The role requires basic MS Office skills, good communication, and the ability to manage multiple tasks during night hours. Permanent night shift with on-site work in Kulai, Johor.

Qualifications

• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Strong communication and coordination skills.
• Able to work independently and manage multiple tasks during night shift.

Responsibilities

• Receive customer complaints or service-related issues and escalate to After Sales personnel for follow-up.
• Receive truck breakdown reports and coordinate with technicians for attendance and follow-up.
• Receive and coordinate supplier deliveries during night shift hours.
• Attend to and verify receipt of new chassis.
• Monitor night shift operations and report issues to the Head of Department.
• Assist in updating and maintaining NAV data entry from Store Department.
• Support general administrative duties including filing and record keeping.
• Assist HR administrative tasks, including obtaining employee signatures on documents.

Skills

MS Office

Communication

Independent work

Multitasking

Tools

NAV system

Job description

Monzone Group is an established cold chain transport solutions provider founded in 1997, specialising in refrigerated trucks, insulated transport containers, and Thermo King refrigeration systems across Malaysia and Singapore. With more than 27 years of industry expertise, Monzone serves over 50% of the cold chain transport industry and is recognized for its strong after-sales support, customized engineering solutions, and 24/7 service capabilities.

Join our team as an Administration Assistant, supporting customer enquiries, service coordination, documentation, record keeping, and general administrative activities to ensure efficient operations and excellent service delivery.

About the role

Night Shift Administrative Assistant role supporting after-sales operations, truck coordination, and administrative functions during night shift hours.

Key responsibilities

Receive customer complaints or service-related issues and elevate them to the relevant After Sales personnel for follow-up and resolution

Receive truck breakdown reports, coordinate with the relevant technician for immediate attendance, and elevate to the relevant After Sales personnel for further follow-up

Receive and coordinate supplier deliveries during night shift hours

Attend to and verify the receipt of new chassis

Monitor night shift operations and promptly report any issues or incidents to the relevant HOD for further action

Assist in updating and maintaining records in the NAV system by accurately entering data provided by the Store Department

Assist with general administrative duties, including filing, document management, and record keeping

Support HR administrative tasks, including obtaining employee signatures on company documents and maintaining administrative records

About you

Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)

Good communication and coordination skills

Able to work independently and manage multiple tasks during night shift operations

Responsible, reliable, and able to respond calmly to urgent situations

Willing to work on a permanent night shift schedule

Manufacturing 101-1,000 employees

Our business specializes in transport refrigeration systems, providing one-stop solutions including the manufacturing and installation of high-quality insulated containers, as well as professional repair and maintenance services for transport refrigeration, buses, and all types of automotive air-conditioning systems.

With a strong commitment to quality and reliability, we support industries that require strict temperature control, ensuring efficiency and performance across all operations.

Our business specializes in transport refrigeration systems, providing one-stop solutions including the manufacturing and installation of high-quality insulated containers, as well as professional repair and maintenance services for transport refrigeration, buses, and all types of automotive air-conditioning systems.

With a strong commitment to quality and reliability, we support industries that require strict temperature control, ensuring efficiency and performance across all operations.