Administrative Assistant

Hong Leong Assurance; Selangor; On-site; MYR 22,000 - 33,000; Full time

Job summary

Hong Leong Assurance in Selangor seeks a diligent Administrative Assistant to handle applications, intermediary movements, and related requests, ensuring timely completion.

You will stamp agreements, file agent documents, and maintain the Agency Force database, while responding to walk-ins, calls and emails with accuracy and adherence to SOPs.

Diploma or SPM is required; proficiency with MS Excel and Word and Life Core system is preferred.

Qualifications

• Diploma in any discipline or SPM required.
• Proficient with MS Excel and MS Word; Life Core system - Agency.
• Knowledge of administrative tasks in insurance agency is preferred but not mandatory.

Responsibilities

• Handle and monitor tasks such as applications, movements and requests from intermediaries, including follow up to ensure timely completion.
• Provide support for agreement stamping and ensure that all processes meet established benchmarks.
• Manage the filing of documents related to agent applications and agency movements.
• Monitoring the sorting and dispatching of letters, statements and reports.
• Update information and maintain the Agency Force database.
• Manage incoming agency processing inquiries, including walk-ins, phone calls, emails, and other communication channels and follow up to ensure prompt responses.
• Uphold accuracy in processing tasks by adhering to SOPs and promptly escalating if any discrepancies encountered.
• Perform other general administrative tasks as assigned.

Education

Diploma or SPM

Tools

MS Excel

MS Word

Life Core system - Agency

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle and monitor tasks such as applications, movements and requests from intermediaries, including follow up to ensure timely completion.

Provide support for agreement stamping and ensure that all processes meet established benchmarks.

Manage the filing of documents related to agent applications and agency movements.

Monitoring the sorting and dispatching of letters, statements and reports.

Update information and maintain the Agency Force database.

Manage incoming agency processing inquiries, including walk-ins, phone calls, emails, and other communication channels and follow up to ensure prompt responses.

Uphold accuracy in processing tasks by adhering to SOPs and promptly escalating if any discrepancies encountered.

Perform other general administrative tasks as assigned.

Job Requirements

• Diploma in any discipline or SPM
• Able to handle personal computer,
• MS Excel, MS Word, Life Core system - Agency
• Knowledge in administrative task in insurance agency is preferred but not a necessit