Administration Coordinator (Digital & New Revenue)

Gentari; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Gentari is seeking an Administration Coordinator, Digital & New Revenue in Kuala Lumpur to provide admin and operational support for Gentari Go's digital products, onboarding, billing, partner settlements and new revenue initiatives.

The role covers documentation, record-keeping, coordinating with stakeholders, and ensuring compliance with policies to support growth and customer satisfaction.

Qualifications

• Diploma or bachelor's degree in business-related field.
• Minimum 2 years in admin, customer ops, billing or finance support.
• Basic knowledge of onboarding, billing, receivables, and payables.
• Familiarity with SAP or CRM is an advantage.
• Proficient with Excel and MS Office.
• Strong attention to detail and good communication.

Responsibilities

• Coordinate end-to-end B2B onboarding activities and account setup.
• Prepare and issue invoices; monitor receivables and collections.
• Support month-end close through accruals and documentation.
• Administer corporate card reconciliations and subscription tracking.
• Assist B2C campaigns with credits, promo codes, and access support.
• Maintain accurate records and ensure policy compliance.

Skills

Attention to detail

Communication

Multitasking

Stakeholder coordination

Education

Diploma or Bachelor's in Business Administration/Finance/Accounting

Tools

Excel

SAP

CRM

Job description

Join us at Gentari to be part of this exciting, purposeful journey towards a cleaner energy future.

Gentarians are passionate about sustainability - our purpose is to solve the world’s most pressing sustainable energy needs. Here at Gentari, we move differently. Teams seek out opportunities to work with one another to achieve shared goals and we trust our people with the freedom and autonomy in ways of working to spur innovative thinking and creativity. We aim to keep good people at the heart of what we do by ensuring that our people feel empowered to chart career paths alongside personal growth. Beyond the promise of an open and flexible work environment, we hope to make Gentari feel like a second home, a place where everyone is valued, and differences are celebrated.

The Administration Coordinator, Digital & New Revenue is responsible for providing administrative and operational support for Gentari Go's digital products, customer onboarding, billing operations, partner settlements, subscription management, and new revenue initiatives. The role ensures efficient execution of operational processes, accurate maintenance of records and documentation, timely coordination with internal and external stakeholders, and compliance with established policies and procedures to support business growth and customer satisfaction.

Responsibilities

B2B Customer Onboarding & Documentation

• Coordinate end-to-end onboarding activities for business customers, including documentation collection, verification, KYC processing, customer registration, and account setup;
• Maintain onboarding records, trackers, and approval documentation to ensure timely customer activation and compliance with onboarding requirements;
• Support customer onboarding and system familiarisation through account configuration and user guidance.

Accounts Receivable

• Prepare and distribute usage reports for business customers, roaming partners, and platform clients, ensuring accuracy and timely issuance;
• Coordinate invoice preparation and issuance in accordance with contractual terms and approved billing schedules;
• Monitor receivables, follow up on outstanding payments, and maintain billing and collections records;
• Coordinate resolution of billing, invoicing, and payment-related enquiries with customers and internal stakeholders.

Month-End Close & Accruals

• Support month-end closing activities through preparation of accrual schedules, unbilled revenue listings, and related supporting documentation;
• Review outstanding commitments, contracts, purchase orders, and receivables to ensure completeness and accuracy of financial records;
• Maintain accrual tracking and supporting documentation for reporting, audit, and compliance purposes.

Corporate Card & Tooling Expense Administration

• Administer corporate card reconciliations, subscription tracking, and tooling-related expense claims;
• Maintain subscription registers, supporting documentation, and renewal schedules for software and digital tools;
• Monitor subscription costs and highlight variances, renewals, or utilisation changes requiring review.

B2C Campaign & Access Support

• Support promotional campaigns through administration of customer credits, reload pins, promo codes, and related operational activities;
• Coordinate system access requests and onboarding support for new users;
• Monitor Power Pass utilisation and **escalate** accounts exceeding approved thresholds for follow-up actions.
• Maintain accurate records, trackers, and documentation across customer onboarding, billing, collections, settlements, and operational activities;
• Ensure compliance with company policies, procedures, and governance requirements;
• Support process improvement initiatives to enhance operational efficiency and customer experience;
• The scope of responsibilities may evolve in line with business requirements. The incumbent may also be assigned additional duties from time to time, commensurate with their competencies, experience, and job level.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Finance, Accounting, or related discipline;
• Minimum 2 years of experience in administration, customer operations, billing, or finance support;
• Basic knowledge of customer onboarding, billing, receivables, and payables processes;
• Familiarity with SAP, CRM, or other business systems is an advantage;
• Proficient in Microsoft Office applications, especially Excel;
• Strong attention to detail and record management skills;
• Good communication and stakeholder coordination skills;
• Able to manage multiple tasks and work effectively in a fast-paced environment.

For talent pipelining purpose, due to the heavy traffic of applications received, only qualified candidates will be notified.