Admin Operation

SERVAL INTEGRATED PEST MANAGEMENT SDN BHD; Shah Alam; On-site; MYR 39,000 - 67,000; Full time

Job summary

Serval Integrated Pest Management Sdn Bhd is seeking an organised Operation Admin to support daily operations, technician scheduling, customer coordination and stock management.

The role requires attention to detail, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. You will prepare and maintain reports, manage records, and coordinate stock deliveries to branches.

Qualifications

• Diploma or certificate in business administration, operations management, or related field.
• Experience in administration, operations or customer service is a plus.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and work independently.
• Proficiency with Microsoft Office / Google Workspace.

Responsibilities

• Prepare and maintain Service Reports, Treatment Reports and Inspection Reports.
• Manage customer records, permits, licences and operational documents.
• Coordinate customer appointments and provide service schedule updates.
• Handle customer enquiries, complaints and follow up until resolution.
• Monitor and update technician attendance.
• Manage chemical documentation including labels and Safety Data Sheets (SDS).
• Monitor equipment condition, calibration and maintenance schedules.
• Monitor stock levels including chemicals, bait, glue boards, PPE and equipment.
• Maintain Stock In & Stock Out records and conduct regular stock counts.
• Prepare Purchase Requisitions when stock is running low.
• Monitor chemical expiry dates and ensure proper FIFO stock management.
• Coordinate stock delivery to technicians or branches.
• Prepare monthly stock and operational reports for management.
• Coordinate with Finance and Procurement departments on invoices, new customers and stock purchases.
• Provide operational support and backup to the team when required.
• Perform other duties assigned by management.

Skills

Organisational skills

Communication skills

Multitasking

Detail-oriented

MS Office / Google Workspace

Education

Diploma / Certificate in Business Administration or Operations Management

Tools

MS Office

Google Workspace

Job description

We are looking for a responsible and organised Operation Admin to support our daily operations, technician scheduling, customer coordination, documentation and stock management.

Key Responsibilities

Prepare and maintain Service Reports, Treatment Reports and Inspection Reports.

Manage customer records, permits, licences and operational documents.

Coordinate customer appointments and provide service schedule updates.

Handle customer enquiries, complaints and follow up until resolution.

Monitor and update technician attendance.

Manage chemical documentation including labels and Safety Data Sheets (SDS).

Monitor equipment condition, calibration and maintenance schedules.

Monitor stock levels including chemicals, bait, glue boards, PPE and equipment.

Maintain Stock In & Stock Out records and conduct regular stock counts.

Prepare Purchase Requisitions when stock is running low.

Monitor chemical expiry dates and ensure proper FIFO stock management.

Coordinate stock delivery to technicians or branches.

Prepare monthly stock and operational reports for management.

Coordinate with Finance and Procurement departments on invoices, new customers and stock purchases.

Provide operational support and backup to the team when required.

Perform other duties assigned by management.

Requirements

Minimum Diploma / Certificate in Business Administration, Operations Management or related field.

Experience in administration, operations or customer service will be an advantage.

Good organisational and communication skills.

Able to manage multiple tasks and work independently.

Proficient in Microsoft Office / Google Workspace.

Responsible, proactive and detail-oriented.

Willing to learn and work in a fast-paced operational environment.