Admin & Helpdesk Executive

Brighten Business Consulting; Subang Jaya; On-site; MYR 25,000 - 36,000; Full time

Job summary

Brighten Business Consulting is seeking a responsible, tech-savvy Admin & Helpdesk Executive to support day-to-day administration, ERP records, invoicing and first-line user inquiries from our Sunway Velocity office in Malaysia. The role blends traditional administrative tasks with digital tools, including monitoring AI-assisted chat and email inquiries and stepping in when human support is required.

This entry-level position is suitable for a junior candidate who enjoys organizing information,

Qualifications

• 1 year of experience in administration, customer support, helpdesk, operations or similar role.
• Comfortable learning and working with ERP, CRM or other online business systems.
• Good Microsoft Excel and general computer skills, accurate data handling.
• Able to communicate professionally through email, WhatsApp and online platforms.

Responsibilities

• Provide first-line support for general user enquiries via email, WhatsApp, online platforms and internal systems.
• Monitor AI-generated responses and escalate questions needing human assistance.
• Perform accurate data entry and maintain customer, invoice and ERP records.
• Prepare and file administrative documents, online forms and filings.
• Assist in tracking paid and outstanding invoices and maintain supplier invoice records.
• Maintain documentation of support enquiries, issues and follow-up actions.
• Escalate technical or unresolved issues to the manager.
• Coordinate office documentation and correspondence.
• Maintain inventory records and coordinate purchases of office or technical supplies.
• Support preparation of reports, SOPs and other admin duties.

Skills

Customer support

Administration

Data entry

Communication

Problem solving

Tools

ERP

CRM

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

11d ago , from BRIGHTEN BUSINESS CONSULTING SDN. BHD.

Brighten Business Consulting is a Hong Kong-based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region - quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

Position Overview

We are looking for a responsible and tech-comfortable Admin & Helpdesk Executive to support the company's day-to-time administration, ERP records, invoicing and first-line user enquiries.

This is a varied role where you will work with both traditional administrative processes and newer digital tools. You will also help monitor AI-assisted WhatsApp and email enquiries and step in when human support is required.

The position is suitable for a junior candidate who enjoys organizing information, solving day-to-day problems and learning new systems.

Job & Responsibilities:

• Provide first-line support for general user enquiries received through email, WhatsApp, online platforms and internal systems.
• Monitor AI-generated responses to customer enquiries and step in to handle questions that require human assistance.
• Perform accurate data entry and maintain customer, invoice and operational records in the company's ERP system.
• Prepare, organize and follow up on administrative documents, online forms and filing.
• Assist in tracking paid and outstanding customer invoices and maintain supplier invoice records.
• Maintain proper documentation of support enquiries, issues and follow-up actions.
• Escalate technical or unresolved issues to the manager for further assistance.
• Coordinate general oAice documentation, correspondence and operational matters.
• Maintain inventory records and coordinate purchases of oAice or technical supplies when required.
• Support the preparation of reports, SOPs and other general administrative duties.

Requirements:

• Around 1 year of experience in administration, customer support, helpdesk, operations or a similar role is preferred.
• Comfortable learning and working with ERP, CRM or other online business systems.
• Good Microsoft Excel and general computer skills. Accurate and detail-oriented when handling data, invoices and documentation.
• Able to communicate professionally through email, WhatsApp and online platforms.
• Comfortable troubleshooting basic user issues and escalating more complex problems.
• Willing to learn and adapt to new technology, automation and AI-supported workflows.
• Responsible, organized and able to work independently after training.

Office Location: Sunway Velocity