Front Desk cum Customer Service (KK Times Square)

HAIR SOUL; West Coast Division; On-site; MYR 24,000 - 36,000; Full time

Job summary

HAIR SOUL in Malaysia is seeking a friendly front desk professional to welcome clients, handle inquiries, and coordinate appointments with therapists.

You will manage bookings, confirmations, follow-ups, check-ins/outs, payments, and maintain accurate records while supporting daily operations and sales activities.

Qualifications

• Welcome customers in a friendly and professional manner.
• Handle customer enquiries via WhatsApp, phone calls, social media and walk-ins.
• Manage appointment bookings, confirmations, rescheduling and follow-ups.
• Coordinate appointments and customer requests with therapists.
• Handle customer feedback and complaints professionally.
• Assist with daily front desk and basic administrative duties.
• Support customer retention and sales activities.
• Ensure all customer enquiries are responded to promptly.

Responsibilities

• Welcome customers in a friendly and professional manner.
• Handle customer enquiries via WhatsApp, phone calls, social media and walk-ins.
• Manage appointment bookings, confirmations, rescheduling and follow-ups.
• Coordinate appointments and customer requests with therapists.
• Handle customer feedback and complaints professionally.
• Assist with daily front desk and basic administrative duties.
• Support customer retention and sales activities.
• Ensure all customer enquiries are responded to promptly.

Job description

Welcome and assist customers in a friendly and professional manner

Handle customer enquiries via WhatsApp, phone calls, social media and walk-ins

Manage appointment bookings, confirmations, rescheduling and follow-ups

Follow up with potential and existing customers

Provide information about our services, treatments, promotions and packages

Handle customer check-in, check-out and payments

Maintain accurate customer and appointment records

Coordinate appointments and customer requests with therapists

Handle customer feedback and complaints professionally

Assist with daily front desk and basic administrative duties

Support customer retention and sales activities

Ensure all customer enquiries are responded to promptly

Work closely with the outlet team to ensure smooth daily operations