Admin Assistant for Physiotherapy Centre

Pro Pain Companions Sdn Bhd; Selangor; On-site; MYR 30,000 - 42,000; Full time

Job summary

Pro Pain Companions Sdn Bhd in Selangor is seeking an Admin Assistant for a Physiotherapy Centre to support front-desk operations, patient scheduling, and records management.

You will greet patients, answer calls, process payments, maintain filing systems, assist therapists with administrative tasks, and help prepare reports for management.

This role requires attention to confidentiality, organization, and a customer‑oriented approach to ensure a welcoming and efficient clinic experience.

Qualifications

• Experience in admin or receptionist roles in healthcare preferred.
• Proficient with Microsoft Office and basic data entry.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients upon arrival and assist with check-in.
• Answer phone calls, respond to inquiries, and provide information about services.
• Schedule and manage patient appointments and follow-ups.
• Coordinate appointments between patients and therapists.
• Maintain up-to-date patient files and records.
• Process payments and issue receipts.
• Prepare administrative paperwork and reports.
• Ensure center cleanliness and organized spaces.
• Support therapists with administrative tasks.
• Communicate updates to staff and management.

Skills

Customer service

Scheduling

Data entry

Job description

Admin Assistant for Physiotherapy Centre

Greet patients upon arrival and assist with the check-in process.

Answer phone calls, respond to inquiries, and provide information about services.

Schedule and manage patient appointments and follow-up visits.

Manage patient flow by coordinating appointments between patients and therapists.

Confirm appointments and handle cancellations or rescheduling.

Ensure patient files and medical records are up-to-date.

Administrative Duties:

Maintain an organized filing system for patient records, treatment notes, and administrative documentation.

Prepare and manage necessary paperwork, including patient consent forms and medical reports.

Ensure compliance with confidentiality and data protection regulations.

Financial & Billing Management:

Process payments and issue receipts to patients.

Track and manage invoices, insurance claims, and patient payments.

Liaise with the finance department for payment reconciliations and monthly reporting.

Inventory & Supplies Management:

Monitor and maintain office supplies, clinical consumables, and equipment.

Order supplies as needed and ensure all necessary materials are available for daily operations.

Center Cleanliness & Organization:

Ensure the center's reception, waiting area, and treatment rooms are clean and well-organized.

Coordinate with maintenance teams for any repairs or cleaning services.

Support for Therapists:

Assist physiotherapists with administrative tasks related to patient management.

Help with scheduling, record-keeping, and patient reminders.

Reporting & Communication:

Prepare daily, weekly, or monthly administrative reports for management review.

Communicate important patient information and operational updates to the relevant staff members.

Customer Service & Patient Relations:

Handle patient complaints or issues with professionalism and care, ensuring timely resolution.

Ensure a welcoming and positive experience for all patients.