Clinic Assistant - Admin

MYA CLINIC (Taman Melawati); Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

MYA CLINIC (Taman Melawati) is seeking a clinic admin/reception role to manage patient registrations, appointments, payments, and records. You will assist doctors, prepare rooms and documents, and support daily clinic operations across MOH guidelines.

The position involves handling medications, stock monitoring, and generating daily reports, with a focus on patient service and accurate record-keeping in a busy clinic environment.

Responsibilities

• Register new patients and update existing patient records (personal details, IC, contact info)
• Manage appointment scheduling — booking, rescheduling, and cancellations
• Handle patient check-in/check-out, payments, and issue receipts
• Prepare consultation rooms and patient files/documents before each session
• Assist doctors during examinations or minor procedures as needed
• Prepare referral letters, medical certificates, and consultation-related documents
• Monitor medication stock levels, expiry dates, and proper storage
• Prepare and label medications accurately according to doctor's prescription
• Explain medication usage and dosage instructions clearly to patients
• Ensure clinic is operationally ready daily (cleanliness, equipment, supplies)
• Coordinate staff schedules to ensure adequate coverage throughout the day
• Handle patient inquiries and complaints professionally, escalating when necessary
• Maintain accurate and confidential patient medical records
• Ensure compliance with MOH, CKAPS and other guidelines and clinic policies
• Prepare daily/monthly operational reports (patient numbers, sales, etc)

Job description

• Register new patients and update existing patient records (personal details, IC, contact info)
• Manage appointment scheduling — booking, rescheduling, and cancellations
• Handle patient check-in/check-out, payments, and issue receipts

Assisting Doctors During Consultations

• Prepare consultation rooms and patient files/documents before each session
• Assist doctors during examinations or minor procedures as needed
• Prepare referral letters, medical certificates, and consultation-related documents

Medication Management & Dispensing

• Monitor medication stock levels, expiry dates, and proper storage
• Prepare and label medications accurately according to doctor's prescription
• Explain medication usage and dosage instructions clearly to patients

Daily Clinic Operations

• Ensure the clinic is operationally ready daily (cleanliness, equipment, supplies)
• Coordinate staff schedules to ensure adequate coverage throughout the day
• Handle patient inquiries and complaints professionally, escalating when necessary

Documentation & Compliance

• Maintain accurate and confidential patient medical records
• Ensure compliance with Ministry of Health (MOH), CKAPS and other guidelines and clinic policies
• Prepare daily/monthly operational reports (patient numbers, sales, etc)