Senior Physiotherapist

ISWANAH SYNERGY SDN BHD; Selangor; On-site; MYR 90,000 - 130,000; Full time

Job summary

ISWANAH SYNERGY SDN BHD is seeking a Clinic Operations Manager to oversee daily operations, staff scheduling, and patient flow. You will ensure high standards of clinical practice, SOP adherence, and effective revenue strategies.

The role requires strong leadership, mentoring of physiotherapists and staff, and a focus on service quality, patient satisfaction, and teamwork in a busy clinical environment.

Qualifications

• Demonstrated leadership and accountability in clinical settings.
• Experience coordinating clinic operations and staff.
• Strong customer service and patient-facing skills.

Responsibilities

• Oversee daily clinic operations to ensure smooth workflow.
• Manage staff scheduling, duty roster, and manpower allocation.
• Monitor patient flow, waiting time, and service efficiency.
• Ensure clinic cleanliness, professionalism, and readiness at all times.
• Oversee equipment usage, maintenance, and inventory control.
• Ensure compliance with clinic policies, SOPs, and regulatory requirements.
• Take full accountability for clinic monthly revenue targets.
• Monitor daily sales performance and implement strategies to achieve targets.
• Drive treatment package conversion and patient retention.
• Ensure all staff understand and contribute to clinic sales goals.
• Analyze clinic performance (patient numbers, conversion rates, revenue trends).
• Identify opportunities to increase revenue (new services, packages, promotions).
• Ensure effective follow-up of patients to reduce drop-out rates.
• Supervise, mentor, and develop physiotherapists and clinic staff.
• Conduct performance monitoring and provide feedback to team members.
• Ensure staff are trained in both clinical and customer service skills.
• Foster a positive, productive, and team-oriented working environment.
• Address staff issues, conflicts, and performance concerns.

Skills

Leadership

Clinic management

Staff training

Customer service

Job description

• Provide advanced physiotherapy assessment and treatment for complex cases.
• Ensure high standards of clinical practice and adherence to SOPs.
• Review and guide treatment plans of physiotherapy staff.
• Handle difficult cases, second opinions, and patient complaints.
• Ensure proper documentation and clinical audit compliance.
• Maintain patient safety, quality care, and ethical practice.

B. Clinic Operations Management

• Oversee daily clinic operations to ensure smooth workflow.
• Manage staff scheduling, duty roster, and manpower allocation.
• Monitor patient flow, waiting time, and service efficiency.
• Ensure clinic cleanliness, professionalism, and readiness at all times.
• Oversee equipment usage, maintenance, and inventory control.
• Ensure compliance with clinic policies, SOPs, and regulatory requirements.
• Take full accountability for clinic monthly revenue targets.
• Monitor daily sales performance and implement strategies to achieve targets.
• Drive treatment package conversion and patient retention.
• Ensure all staff understand and contribute to clinic sales goals.
• Analyze clinic performance (patient numbers, conversion rates, revenue trends).
• Identify opportunities to increase revenue (new services, packages, promotions).
• Ensure effective follow-up of patients to reduce drop-out rates.
• Supervise, mentor, and develop physiotherapists and clinic staff.
• Conduct performance monitoring and provide feedback to team members.
• Ensure staff are trained in both clinical and customer service skills.
• Foster a positive, productive, and team-oriented working environment.
• Address staff issues, conflicts, and performance concerns.

E. Customer Experience & Patient Management

• Ensure high levels of patient satisfaction and service quality.
• Handle escalated complaints and resolve issues professionally.
• Ensure clear communication of treatment plans, pricing, and expectations.
• Monitor and improve patient retention and engagement.
• Maintain strong patient relationships and trust.

F. Marketing & Business Development

• Plan and execute clinic marketing strategies (online & offline).
• Oversee social media engagement and promotional activities.
• Collaborate with management on campaigns, events, and partnerships.
• Drive patient acquisition through outreach programs and networking.
• Monitor effectiveness of marketing efforts and adjust strategies accordingly.

G. Administrative & Reporting

• Prepare and submit regular reports (sales, operations, staff performance).
• Monitor KPIs and clinic performance metrics.
• Manage scheduling, leave approvals, and staff attendance.
• Ensure proper documentation and record keeping.

H. Health & Safety

• Ensure full compliance with health and safety standards.
• Enforce infection control practices within the clinic.
• Report and manage incidents or risks promptly.

2. GENERAL RESPONSIBILITIES

• Maintain professionalism, leadership, and accountability at all times.
• Uphold clinic values, ethics, and confidentiality.
• Be proactive, results-driven, and solution-oriented.
• Take ownership of clinic success (clinical + operational + financial).