Account Service Executive (Sales)

Dezign Format Pte Ltd; Kuala Lumpur; On-site; MYR 66,000 - 79,000; Full time

Benefits offered by this job

Performance incentives

Phone allowance

EPF

SOCSO

EIS

Annual leave

Other statutory benefits

Job summary

Dezign Format Pte Ltd is seeking a proactive Account Service Executive to grow its Design & Build business, developing new client relationships and securing projects across malls, retail displays, exhibitions, and custom installations.

This is a target-driven, client-facing role for someone who enjoys developing leads, pitching creative solutions, and turning opportunities into confirmed projects. You will collaborate with internal teams to deliver profitable outcomes.

Qualifications

• Diploma or Degree in Business, Marketing, Event Management, Interior Design, Architecture, Communications or related field.
• 2+ years in sales, business development, account management, or project sales.
• Experience in Design & Build, events, exhibitions, retail fit-out, or activations is highly preferred.

Responsibilities

• Identify and develop new business opportunities with malls, retailers, developers, museums, agencies and corporate clients.
• Sell Design & Build solutions including festive decorations, activations, and retail displays.
• Build relationships with mall marketing, operations, leasing and management teams.
• Arrange client meetings, site visits, briefs, and recommend creative/commercial solutions.
• Prepare proposals, pitch decks, and project concepts with internal teams.
• Follow up leads, proposals and tenders to improve conversions.
• Negotiate pricing, scope, timelines and terms within company guidelines.
• Collaborate with design, production, procurement and operations to ensure feasible solutions.
• Maintain sales records and pipeline reports.
• Monitor mall campaigns, festival periods and industry opportunities.
• Support project handover and payment collection when needed.

Skills

Lead generation

Negotiation

Presentation skills

Communication skills

Self-motivation

Education

Relevant degree or diploma

Tools

PowerPoint

Excel

Word

Job description

We are seeking a proactive, commercially driven Account Service Executive to grow its Design & Build business. The successful candidate will develop new client relationships and secure projects involving mall festive decorations, retail window displays, mall activations, exhibitions, museums, themed environments, and custom-built installations.

This is a target-driven, client-facing role for someone who enjoys developing leads, pitching creative solutions, and turning opportunities into confirmed projects.

Responsibilities

Identify, approach, and develop new business opportunities with shopping malls, retail brands, property developers, museums, event organizers, agencies, and corporate clients

Sell Design & Build solutions including festive decorations, seasonal mall campaigns, atrium activations, retail window displays, exhibition stands, experiential installations, themed environments, and custom fabrication

Build relationships with mall marketing, operations, leasing, and management teams, as well as brand owners and project decision makers

Arrange client meetings, conduct site visits, understand briefs, and recommend suitable creative and commercial solutions

Prepare and present company profiles, proposals, quotations, pitch decks, and project concepts with support from the internal creative and project teams

Follow up consistently on leads, proposals, tenders, and client decisions to improve conversion rates

Negotiate pricing, scope of work, timelines, and commercial terms within company guidelines

Work closely with design, production, procurement, and operations teams to ensure proposed solutions are practical, competitive, and profitable

Maintain accurate sales records, lead databases, client contact lists, and sales-pipeline reports

Monitor upcoming mall campaigns, festival periods, tenant openings, retail promotions, tenders, and industry opportunities

Support project handover after award and assist with payment / collection follow-up where necessary

Requirements

Diploma or Degree in Business, Marketing, Event Management, Interior Design, Architecture, Communications, or another relevant discipline

At least 2 years of experience in sales, business development, account management, or project sales

Experience in Design & Build, events, exhibitions, retail fit-out, visual merchandising, festive decoration, fabrication, interiors, advertising, branding, or activations is highly preferred

Existing relationships with shopping malls, retail groups, brand owners, agencies, developers, or event organizers will be an advantage

Proven ability to generate leads, conduct sales presentations, prepare proposals, negotiate, and close deals

Strong communication and presentation skills in English and Bahasa Malaysia

Good proficiency in Microsoft PowerPoint, Excel, Word, and proposal preparation

Self-motivated, confident, organized, and able to work independently in a fast-moving, target-oriented environment

Willing to travel for client meetings and site visits; own transport is preferred

For strong candidates with direct mall, retail, or Design & Build networks: up to RM 6,500 per month

Benefits

• Performance incentives based on confirmed projects and payment collection
• Phone allowance and transport mileage claims, in accordance with company policy
• EPF
• SOCSO
• EIS
• annual leave
• other statutory benefits