Account Manager - Operational & Projects

PRIVASIA Technology Berhad; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

PRIVASIA Technology Berhad seeks a proactive commercial and project liaison to manage client relationships, oversee billing, renewals, and vendor negotiations. You will collaborate with analysts and managers to define timelines, monitor progress, and ensure deliverables meet client expectations within budget constraints.

The role involves extensive stakeholder coordination across internal teams and external vendors, guiding tender proposals and ensuring timely submissions.

Qualifications

• Bachelor's degree in Business Administration, Information Technology or a related field.
• 2–4 years of experience in sales, account management, or business development.
• Experience managing key customers, corporate clients, or major accounts.

Responsibilities

• Act as the primary point of contact for clients, ensuring strong, positive relationships.
• Address client needs, concerns, and inquiries in a timely and professional manner.
• Regularly update clients on the status of ongoing projects and deliverables.
• Gather feedback from clients to improve service delivery.
• Oversee all billing activities, ensuring accurate and timely invoicing.
• Manage contract renewals and negotiate commercial terms with clients and vendors.
• Monitor project budgets and ensure they remain within scope and financial parameters.
• Identify opportunities for additional services or upselling to clients.
• Collaborate with Business Analysts and Project Managers to define project timelines, milestones, and deliverables.
• Track project progress and resolve any delays or bottlenecks, ensuring timely project delivery.
• Ensure alignment between client expectations and internal team capabilities.
• Work closely with vendors to ensure that they meet quality standards, timelines, and budgetary constraints.
• Negotiate terms, pricing, and contract agreements with vendors.
• Maintain a network of reliable vendors to ensure flexibility and quality in service delivery.
• Lead the preparation of tender proposals and bids for new clients and projects.
• Collaborate with cross-functional teams to gather the necessary technical, financial, and ensure proposals meet client requirements and are submitted within the specified timelines.
• Collaborate with internal teams to ensure seamless project execution and client communication.
• Regularly report to the Operations Manager on project statuses, client concerns, and team performance.
• Identify and mitigate project risks related to timelines, costs, and quality.
• Develop contingency plans and communicate them to clients and internal teams as needed.
• Prepare and deliver regular reports on project progress, budget status, and client communications.
• Maintain accurate records of client communications, project timelines, and vendor interactions.
• Continuously review internal processes to identify areas for improvement in project delivery and client service.
• Suggest and implement process improvements to enhance efficiency and client satisfaction.

Education

Bachelor's degree in Business Administration, Information Technology or a related field

Job description

• Act as the primary point of contact for clients, ensuring strong, positive relationships.
• Address client needs, concerns, and inquiries in a timely and professional manner.
• Regularly update clients on the status of ongoing projects and deliverables.
• Gather feedback from clients to improve service delivery.

Commercial Management:

• Oversee all billing activities, ensuring accurate and timely invoicing.
• Manage contract renewals and negotiate commercial terms with clients and vendors.
• Monitor project budgets and ensure they remain within scope and financial parameters.
• Identify opportunities for additional services or upselling to clients.

Project Timeline Management:

• Collaborate with Business Analysts and Project Managers to define project timelines,
• milestones, and deliverables.
• Track project progress and resolve any delays or bottlenecks, ensuring timely project
• Ensure alignment between client expectations and internal team capabilities.
• Work closely with vendors to ensure that they meet quality standards, timelines, and
• budgetary constraints.
• Negotiate terms, pricing, and contract agreements with vendors.
• Maintain a network of reliable vendors to ensure flexibility and quality in service delivery.
• Lead the preparation of tender proposals and bids for new clients and projects.
• Collaborate with cross-functional teams to gather the necessary technical, financial, and
• Ensure proposals meet client requirements and are submitted within the specified

Internal Collaboration:

• Collaborate with internal teams to ensure seamless project execution and client
• Regularly report to the Operations Manager on project statuses, client concerns, and team
• Identify and mitigate project risks related to timelines, costs, and quality.
• Develop contingency plans and communicate them to clients and internal teams as

Reporting & Documentation:

• Prepare and deliver regular reports on project progress, budget status, and client
• Maintain accurate records of client communications, project timelines, and vendor

Process Improvement:

• Continuously review internal processes to identify areas for improvement in project
• delivery and client service.
• Suggest and implement process improvements to enhance efficiency and client

REQUIREMENTS

• Bachelor's degree in Business Administration, Information Technology or a related field.
• Relevant professional qualifications are an advantage.
• 2–4 years of experience in sales, account management, or business development.
• Experience managing key customers, corporate clients, or major accounts.