Account Manager (Malaysia)

Omya Group; Johor Bahru; On-site; MYR 65,000 - 90,000; Full time

Job summary

Omya Group is seeking a results-driven sales professional to lead key account management for the Johor Bahru region. You will develop and execute territory sales plans, optimize pricing strategy, and drive customer engagement through proactive visits and negotiations.

You will coordinate with the Sales Leader, Product Management, and Business Development to align market insights with product strategy, while maintaining a strong pipeline of opportunities and reporting on progress to internal

Qualifications

• Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or related field.
• Master’s degree is an added advantage.

Responsibilities

• Develop and execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
• Coordinate pricing strategies and conduct market analyses to support objectives.
• Manage the lead pipeline and maintain a structured opportunity pipeline within the territory.
• Handle all aspects of the customer interface, including complaint handling and resolution.
• Ensure effective communication and alignment among stakeholders regarding opportunities and progress.

Skills

Negotiation

Customer service

Presentation skills

Critical thinking

Creative thinking

Self-motivated

Independent

Result oriented

Education

Diploma or Bachelor's degree in Business/Engineering/Polymer Science

Master’s degree advantageous

Job description

Key Accountabilities

Sales Management

Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment. Optimize customer base regarding portfolio sales & value proposition and long-term success. Manage all aspects of customer interface within responsibilities. Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships. Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Pricing, Market Insights & Strategy Alignment

Coordinate pricing strategies in close collaboration with the OPP Sales Leader (VP AP), Product Management, and Business/Application Development. Conduct and coordinate market analyses to support company and principal objectives, providing insights for future product needs and market opportunities. Provide relevant and timely market information as required.

Pipeline & Opportunity Management

Manage the lead pipeline and maintain a structured opportunity pipeline within the assigned territory. Track, update, and report on business opportunities, new projects, and market developments on both regular and ad-hoc bases.

Account Management & Customer Engagement

Manage all aspects of the customer interface, including complaint handling and resolution. Maintain strong and enduring customer relationships through frequent face-to-face interactions and proactive engagement. Prepare written reports detailing account status, activities, opportunities, and planned actions to support business development and alignment with internal stakeholders.

Internal Communication & Collaboration

Ensure effective communication and alignment among Sales Managers, the Business Leader, and Product Managers regarding business opportunities, market progress, and key customer developments. Work collaboratively to support the introduction of new products and facilitate strategic initiatives.

JOB REQUIREMENTS

Education

Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field. A Master’s degree (e.g. MBA or MSc) is considered an added advantage.

Experience

At least more than 3 years of experience in a similar role, ideally in a B2B environment. Experience in the Polymer industry is a mandatory.

Knowledge and skills

Must be adept at negotiation and customer service. Creative and critical thinking skills. Proven initiative in identifying and progressing new business opportunities. Good presentation skills. Thorough understanding of the industry. Self-motivated, independent and result oriented.

Other requirements

Possess a valid driving license. Excellent command of both oral and written local language and English is required. Additional languages will be beneficial. Ability & willingness to travel extensively within the assign territory and work a flexible schedule to include evenings and overnight accommodation.

Omya is a leading global producer of industrial minerals and a worldwide distributor of specialty materials. Our company was founded 140 years ago and remains a privately-owned, independent company headquartered in Switzerland but with offices and plants in more than 50 countries. When you join Omya, you become part of a global team that uses its creativity, expertise and experience to make a difference to people's lives. Thinking of Tomorrow means focusing on the challenges of the future and how we can develop mineral products to solve them. This is a collaborative environment where people work towards common goals, with a common purpose. Our purpose, combined with our values of modesty, courtesy, integrity and perseverance, is the foundation of our business. Our values are relevant to our lives, not just our work. All Omya employees, partners and suppliers are bound by a Code of Conduct which reflects our values and guides our behavior.