Account Manager

Coface; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid work

Central and modern office

Annual training budget

Global career opportunities

Job summary

Coface in Kuala Lumpur is seeking an experienced Client Relationship Manager to drive revenue growth and retention within a defined portfolio. You will manage renewals, upsell opportunities, and coordinate with brokers and internal teams to deliver high-quality service from contract inception through renewal.

The ideal candidate has a university degree in Business Studies or related field with 5+ years in business development or account management, preferably in financial or insurance sectors,

Qualifications

• University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management.
• Excellent communication and interpersonal skills.
• Broad understanding of key markets, their conditions, and competitor specifics.
• Strong analytical and presentation skills, able to convey complex commercial situations to management.
• Proficient in Microsoft Office applications and comfortable with digital tools.

Responsibilities

• Build and maintain strong relationships with existing clients through regular, proactive communication.
• Provide responsive service by addressing client queries and resolving issues promptly.
• Conduct client meetings, presentations, and consultations to recommend suitable solutions.
• Drive renewal revenue, profitability, and account growth within the portfolio.
• Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders.
• Identify and execute cross-selling and upselling opportunities to maximise account value.
• Monitor portfolio performance against targets and take action to optimise results.
• Act as the key contact between clients, brokers, and internal teams.
• Provide regular updates and reports on client needs, market insights, and business opportunities.

Skills

Excellent communication

Interpersonal skills

Analytical skills

Presentation skills

Digital tools

Education

University degree in Business Studies or related field

Tools

Microsoft Office

Job description

• Contract type (job boards): Permanent contract

Company Description

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION:

• Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
• Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

MAIN RESPONSIBILITIES:

Client Relationship Management

• Build and maintain strong relationships with existing clients through regular, proactive communication
• Provide responsive, high-quality service by addressing client queries and resolving issues promptly
• Conduct client meetings, presentations, and consultations to recommend suitable solutions
• Drive renewal revenue, profitability, and account growth within the assigned portfolio
• Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
• Identify and execute cross-selling and upselling opportunities to maximise account value
• Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

• Act as the key point of contact between clients, brokers, and internal teams
• Provide regular updates and reports on client needs, market insights, and business opportunities
• Represent the company at industry events and client engagements

Operational & Compliance Excellence

• Manage contract renewals, pricing negotiations, and policy changes
• Ensure adherence to internal policies and regulatory requirements
• Contribute to process improvements and support efficient service delivery

Qualifications

• University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
• Excellent communication and interpersonal skills
• Broad understanding of key markets, their conditions, and competitor specifics
• Strong analytical and presentation skills, able to convey complex commercial situations to management
• Proficient in Microsoft Office applications and comfortable with digital tool

Additional Information

• Flexible working modelafter the first month of working from the office will be hybrid
• Great place to work:central and modern office
• Opportunities to learn:budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field

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