Account Manager

Cheil Malaysia; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Job summary

Cheil Malaysia is seeking an experienced Account Manager to oversee day-to-day operations for retainer and out-of-scope projects. You will be the main contact for Samsung’s Product Division, managing communications and client relationships while coordinating internal teams and external partners to ensure timely, high-quality delivery.

You will also lead project planning, manage production vendors and maintain budgets, while guiding junior staff.

Qualifications

• Proven experience as an Account Manager or similar role in advertising/creative agency

Responsibilities

• Manage day-to-day operations across retainer and out-of-scope projects
• Serve as key contact for Samsung’s Product Division; manage client communications and relationships
• Act as liaison between clients, internal teams and external partners for smooth project execution
• Lead project planning and coordination to ensure on-time, quality deliverables
• Build and maintain strong relationships with clients and stakeholders
• Own project planning, ideation, execution and production from brief to delivery
• Manage third-party vendors: cost negotiations, agreements and production coordination
• Develop strong relationships with production vendors and partners
• Ensure consistent, high-quality delivery within budgets and timelines
• Handle administrative and financial matters per company and client requirements
• Guide and support junior team members and lead by example

Skills

Account management

Client communication

Project management

Vendor management

Budget management

Education

Diploma or Degree in Mass Communication, Business, Marketing, or related field

Job description

• Support the CCO in managing day-to-day operations across both retainer and out-of-scope projects.
• Serve as the key point of contact for Samsung’s Product Division, managing client communications and relationships.
• Act as the main liaison between clients, internal departments, and external partners to ensure smooth project execution.
• Lead project planning and coordination, ensuring all deliverables are completed on time and to the required quality standards.
• Build and maintain strong, long-term relationships with clients and key stakeholders.
• Take ownership of project planning, ideation, execution, and production, from brief to final delivery.
• Manage third-party vendors, including cost negotiation, agreements, and production coordination, to optimise the client’s budget.
• Develop and maintain strong relationships with trusted production vendors and partners.
• Ensure consistent, high-quality delivery across all projects while adhering to agreed budgets and timelines.
• Handle relevant administrative and financial matters in accordance with company and client requirements.
• Provide guidance and support to junior team members, leading by example in their day-to-day responsibilities and development.

Job Requirements:

• Proven experience as an Account Manager or in a similar role within an advertising or creative agency.
• Strong understanding of ATL, BTL, digital, printing, and production processes.
• Hands-on experience working with and managing production vendors.
• Excellent verbal, written communication, and client management skills.
• Strong project management and organisational skills, with the ability to manage multiple projects simultaneously.
• Highly detail-oriented with strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure and within tight deadlines.
• Diploma or Degree in Mass Communication, Business, Marketing, or a related field.