Account Manager

AFED DIGITAL SDN BHD; Cyberjaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

AFED DIGITAL SDN BHD is seeking an experienced Account Manager to lead relationships with key customers and drive revenue growth in Malaysia. You will own account plans, align solutions with client needs, and coordinate cross-functional teams to deliver on commitments.

The role requires strong communication, strategic thinking, and a proven track record in managing enterprise accounts. You will collaborate with sales, delivery, and customer success teams to ensure renewal and expansion

Qualifications

• Must have 5–8 years of experience in account management, business development, sales, customer success, or commercial management.
• Proven track record managing corporate/enterprise accounts and hitting revenue targets.
• Experience building long-term customer relationships and driving growth.

Responsibilities

• Serve as primary contact for assigned customer accounts and build strong relationships with key stakeholders.
• Identify and pursue new business opportunities within existing and prospective accounts; promote products and services.
• Coordinate with delivery, technical, and support teams to meet customer requirements and ensure satisfaction.
• Lead proposal development, tender submissions, negotiations, and contract discussions.
• Monitor account revenue, profitability, renewals, and forecast; manage risk and compliance.

Skills

Account Management

Business Development

Sales

Customer Success

Commercial Management

Education

Bachelor's degree in business administration, Marketing, Engineering, Information Technology, Management, or a related discipline

Job description

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• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong relationships with key decisionmakers and stakeholders.
• Conduct regular account reviews to understand business needs and identify growth opportunities.
• Develop and implement account plans to strengthen customer engagement and retention.

2.Business Development

• Identify new business opportunities within existing and prospective accounts.
• Promote EDAFY's products, solutions, and service offerings to customers.
• Lead proposal development, presentations, and commercial discussions.
• Support tender submissions, contract negotiations, and business expansion initiatives.

3.Delivery & Customer Success

• Coordinate with delivery, technical, and support teams to ensure customer requirements are met.
• Monitor service performance and customer satisfaction levels.
• Manage customer issues and escalations to ensure timely resolution.
• Ensure adherence to contractual obligations and service commitments.
• Manage account revenue, profitability, and sales pipeline performance.
• Support forecasting, budgeting, and business reporting activities.
• Monitor contract renewals, payment status, and account performance.
• Ensure commercial compliance and effective risk management.

5.Stakeholder Engagement

• Collaborate with internal stakeholders to align resources and solutions to customer needs.
• Establish partnerships and networks within target industries and markets.
• Represent EDAFY at client meetings, business events, and industry engagements.

Job Requirements

Education Qualification:

• Bachelor's degree in business administration, Marketing, Engineering, Information Technology, Management, or a related discipline.

Skills and/or Experience:

• Minimum 5-8 years of experience in Account Management, Business Development, Sales, Customer Success, or Commercial Management.
• Proven experience managing corporate or enterprise customer accounts.
• Demonstrated track record in achieving revenue targets and developing long-term customer relationships.