Account Management Executive, Leading Hospitality Platform

TDCX; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical and social cover

Flexible working arrangements

World-class workspaces

Job summary

TDCX is looking for an Account Executive in Customer Success to manage client partnerships, guide onboarding, and optimize account performance in the property and hospitality sector. You will ensure ongoing client satisfaction, collaborate with internal teams, and identify opportunities for account growth.

The role requires strong communication, relationship-building, and problem-solving skills, with experience in Salesforce and managing multiple accounts.

Qualifications

• 2–3 years of proven experience in Customer Success, Account Management, or related client-facing role.
• Background in hospitality, property management, or similar industries is preferred.
• Expertise in Salesforce (SFDC) and familiarity with other CS platforms.

Responsibilities

• Be the primary point of contact for clients, building trust and long-lasting relationships.
• Lead onboarding and ensure smooth setup and sustained client support.
• Collaborate with clients to identify needs and provide tailored optimization solutions.
• Troubleshoot issues to enhance customer experience.
• Monitor progress and ensure achievement of key milestones.
• Utilize Salesforce and CS tools to track progress and optimize workflows.
• Aim to exceed outreach KPIs and grow high-value accounts.

Skills

Salesforce (SFDC)

Client relationship management

Communication skills

Problem-solving

Organizational skills

Proactive/initiative

Tools

Salesforce CRM tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Are you passionate about building strong relationships and delivering exceptional client

experiences? As an Account Executive focused on Customer Success, you’ll be at the heart of client partnerships—guiding customers through onboarding, optimizing account performance, and ensuring ongoing satisfaction in the fast-moving property and hospitality sector.

Client Partnership & Relationship Management

• as the primary point of contact for clients, building trust and fostering strong, long-lasting relationships.
• Lead clients through onboarding, ensuring smooth setup and sustained support throughout their journey.
• Collaborate with clients to identify needs, address challenges, and provide tailored account optimization solutions.
• Proactively troubleshoot and resolve issues, enhancing the overall customer experience.
• Monitor client progress and ensure the achievement of key milestones.

Performance Management & Reporting

• Utilize Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize client workflows.
• Meet and exceed daily, weekly, and monthly outreach and engagement KPIs. Manage a pipeline of high value accounts, ensuring consistent movement toward growth goals.
• Collaborate with internal teams and client stakeholders to refine best practices and deliver outstanding results.
• Take a proactive approach to identifying opportunities for account growth and process improvements.
• Share feedback and insights to help shape service offerings and client engagement strategies.
• Stay current on industry trends and leverage new tools to maximize client success

Who are we looking for?

• 2-3 years of proven experience in Customer Success, Account Management, or a related client-facing role.
• Background in hospitality, property management, or similar industries is preferred.
• Expertise in Salesforce (SFDC); familiarity with other customer success platforms and tools.
• Outstanding communication, relationship-building, and problem-solving skills.
• Track record of meeting goals and driving customer satisfaction.
• Strong organizational skills with the ability to manage multiple client accounts simultaneously.
• Self-motivated, goal-oriented, and proactive in identifying and addressing client needs.
• Excellent written, verbal, and phone communication abilities.
• Ability to organize, prioritize, and manage responsibilities effectively.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.