Account Executive Acquisitions

TDCX Malaysia; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life-long Le

Job summary

TDCX Malaysia is seeking an Account Executive Acquisitions focused on driving new business and expanding the host network on our global travel platform. You will be the first contact for prospective hosts and partners, using your sales and relationship skills to showcase the benefits of joining our marketplace.

In this role, you’ll support an established host and property partner community, manage relationships, monitor performance, and advise on opportunities to optimize listings and bookings.

Qualifications

• Previous experience in Customer Success, Account Management, Relationship Management, Client Services or related positions.
• Experience managing business accounts or maintaining long-term customer relationships.
• Strong communication, consultation and problem-solving skills.
• Ability to understand customer business needs and recommend suitable solutions.
• Comfortable conducting proactive outbound calls and managing multiple accounts.
• Strong relationship-building and stakeholder management skills.
• Excellent English communication skills, both verbal and written.
• Experience in hospitality, travel, real estate, property management or online marketplaces is an advantage.

Responsibilities

• Manage and develop relationships with existing property owners and professional property management partners.
• Conduct proactive outbound calls to engage existing business partners.
• Monitor partner engagement, account activity and property listing performance.
• Identify opportunities to improve property visibility, occupancy and booking performance.
• Provide recommendations and guidance to help partners optimize their property listings.
• Understand partner concerns, identify potential retention risks and recommend appropriate solutions.
• Educate partners about platform features, tools and business opportunities.
• Identify opportunities for account development and portfolio growth.
• Maintain accurate account records, customer interactions and performance updates through CRM systems.
• Achieve individual KPIs related to partner engagement, account retention and customer success.

Skills

Customer Success

Account Management

Relationship Management

Communication

English Proficiency

Tools

CRM systems

Job description

The Account Executive Acquisitions is a key member of the sales team, responsible for driving new business acquisition and expanding the professional host network for a leading travel and hospitality platform. In this dynamic role, you’ll be the first point of contact for prospective hosts and partners, leveraging your sales skills, relationship-building expertise, and product knowledge to champion the benefits of joining a thriving marketplace. Success in this role requires a motivated, results-driven individual eager to shape the future of travel and property management.

About the Role

We are looking for a relationship-oriented Customer Success professional to support an established host and property partner community across the World.

In this role, you will manage relationships with existing property owners and professional property managers, helping them maximize their business potential through a leading global accommodation and travel platform.

You will proactively engage existing partners through outbound calls, understand their business challenges, monitor account performance and recommend opportunities to improve their property listings and overall platform experience.

Your objective is to strengthen partner relationships, improve retention and support the long-term growth of the business ecosystem.

Preferred Industry Experience

Online Travel Agencies (OTA) and Travel Technology.

Hospitality and Accommodation.

Real Estate and Property Management.

B2B Account Management and Business Development.

E-commerce and Digital Marketplace Platforms.

SaaS and Technology Solutions.

Key Responsibilities

Manage and develop relationships with existing property owners and professional property management partners.

Conduct proactive outbound calls to engage existing business partners.

Monitor partner engagement, account activity and property listing performance.

Identify opportunities to improve property visibility, occupancy and booking performance.

Provide recommendations and guidance to help partners optimize their property listings.

Understand partner concerns, identify potential retention risks and recommend appropriate solutions.

Educate partners about platform features, tools and business opportunities.

Identify opportunities for account development and portfolio growth.

Maintain accurate account records, customer interactions and performance updates through CRM systems.

Achieve individual KPIs related to partner engagement, account retention and customer success.

Requirements

Previous experience in Customer Success, Account Management, Relationship Management, Client Services or related positions.

Experience managing business accounts or maintaining long-term customer relationships.

Strong communication, consultation and problem-solving skills.

Ability to understand customer business needs and recommend suitable solutions.

Comfortable conducting proactive outbound calls and managing multiple accounts.

Strong relationship-building and stakeholder management skills.

Excellent English communication skills, both verbal and written.

Experience in hospitality, travel, real estate, property management or online marketplaces is an advantage.

Ideal Candidate Background

Customer Success Executive | Account Manager | Key Account Executive | Client Relationship Manager | Partner Success Executive | Hospitality Account Manager | Business Account Manager.

Excellent English Communication Skills

Exceptional verbal and written English proficiency, with the ability to communicate fluently, confidently and professionally with business partners in around the World. Strong active listening, business conversation and presentation skills are essential.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Perks and benefits

• Medical
• Miscellaneous allowance
• Dental
• Vision
• Incentive, Bonus and Commission Plan
• Life-long Le