Account Executive

CRYOWELLNESS CENTRE SDN BHD; Ipoh; On-site; MYR 33,000 - 60,000; Full time

Job summary

CRYOWELLNESS CENTRE SDN BHD in Ipoh is seeking an Account Executive to manage patient/customer accounts, bookings, and day-to-day operations. You will ensure a smooth, professional experience for every visitor and coordinate between physio, admin, and staff.

You will handle inquiries, tracking renewals and payments, and assist in reporting. The role demands strong Malay/English communication, organisation, and the ability to multitask in a front‑of‑house setting.

Qualifications

• Experience in customer service or account management.
• Knowledge of Xero or Zoho software.
• Familiar with booking systems and basic reporting tools.
• Strong communication in Malay and English.
• Organised, detail‑oriented and able to multitask.
• EPF and SOCSO contributions are expected.
• Annual leave and medical leave per Malaysian employment standards.
• Training/upskilling support where relevant.

Responsibilities

• Serve as the main contact for patient/customer accounts, packages, and subscriptions.
• Manage bookings, scheduling, and follow-ups.
• Handle inquiries and complaints to ensure smooth service.
• Track package renewals, PERKESO cases, and payment records.
• Oversee front‑of‑house operations and coordinate between staff.
• Support rollout of the digital booking system when implemented.
• Ensure SOPs are followed for consistent service delivery.
• Prepare basic monthly reports on bookings, cancellations, and utilization.

Skills

Customer service

Account management

Front-of-house operations

Communication (Malay & English)

Multitasking

Tools

Xero

Zoho

Excel

Google Sheets

Booking software

Job description

We are a growing wellness centre in Ipoh offering cryotherapy, infrared, and physiotherapy services, with plans to expand into a broader wellness and fitness space. We're looking for a proactive Account Executive to manage our customer accounts and day-to-day operations, ensuring a smooth and professional experience for every patient and customer who walks through our doors.

Key responsibilities

• Serve as the main point of contact for patient/customer accounts, packages, and subscriptions
• Manage bookings, appointment scheduling, and follow-ups
• Handle customer inquiries and complaints, ensuring a smooth day-to-day service experience
• Track and manage customer package renewals, PERKESO cases, and payment records
• Oversee daily front-of-house operations and coordinate between physio, admin, and other staff
• Support the rollout of our digital booking system once implemented
• Ensure SOPs are followed for consistent service delivery and customer handling
• Prepare basic monthly reports on bookings, cancellations, and service utilization

About you

• Prior experience in customer service, account management, or front-of-house operations (wellness, healthcare, or hospitality industry a plus)
• Good knowledge of Xero or Zoho software or equivalent
• Comfortable using booking/scheduling software and basic reporting tools (Excel/Google Sheets)
• Strong communication skills in Malay and English and a customer-first attitude
• Organized, detail-oriented, and able to multitask in a front-of-house environment
• EPF and SOCSO contributions
• Annual leave and medical leave per Malaysian employment standards
• Training/upskilling support where relevant