Account & Business Development Executive (Malaysia)

Link4 Australia Pty; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Link4 Australia Pty is seeking a Customer Relationship Executive based in Kuala Lumpur, Malaysia, to manage customer relationships and support business growth. This role involves conducting regular meetings, identifying upsell opportunities, and ensuring high customer satisfaction.

The ideal candidate will have 2–5 years of experience in customer service or account management, strong communication skills, and the ability to work independently. Travel within Malaysia may be required.

Qualifications

• 2–5 years of experience in customer service or client relations.
• Strong verbal and written communication skills in English.
• Self-motivated and proactive.

Responsibilities

• Act as the primary relationship manager for customers in Malaysia.
• Conduct regular customer meetings and check-ins.
• Identify upsell opportunities within existing customer accounts.

Skills

Customer service experience

Account management

Strong communication skills

Relationship building

Job description

Customer Relationship Executive (Malaysia)

Kuala Lumpur, Malaysia | Posted on 06/10/2026

• Country Malaysia

About Us

Link4 is an e-Invoicing solution that allows businesses to exchange invoices electronically.

Job Description

About the Role: We have an established customer base in Malaysia and require a dedicated local resource to manage customer relationships, support renewals, generate referrals, and identify growth. The objective of this role is to protect and grow our existing recurring revenue in Malaysia.

Key Responsibilities

• Act as the primary relationship manager for Link4's customers in Malaysia.
• Conduct regular customer meetings and check-ins.
• Build and maintain strong relationships with customers and key stakeholders.
• Support customer retention, renewals, and overall customer satisfaction.
• Identify upsell opportunities within existing customer accounts, including training, consulting, and professional services.
• Generate customer referrals and introductions.
• Escalate customer concerns and coordinate with internal teams to ensure timely resolution.
• Maintain regular communication with customers and provide feedback to management.
• Represent Link4 at customer meetings and industry events when required.
• Prepare monthly customer activity and relationship reports.

Requirements

Qualifications & Requirements

• 2–5 years of experience in customer service, account management, client relations, business development, or a customer-facing role.
• Strong verbal and written communication skills in English.
• Strong interpersonal and relationship-building skills.
• Comfortable engaging with stakeholders at different levels within Link4.
• Professional presentation and communication skills.
• Strong organizational and time management skills.
• Self-motivated, proactive, and able to work independently.
• Willingness to travel within Malaysia for customer meetings when required.