Academy Operations & Administration Lead

Penang Skills Development Centre; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Penang Skills Development Centre is seeking an experienced Administration Manager to oversee day-to-day operations, implement policies, and improve systems within the Academy.

Responsibilities include student and academic administration, events coordination, team leadership, and management support. A Bachelor’s degree and 5 years’ experience in administrative/operational roles are required, preferably in education or training environments.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years of administrative/operations experience, preferably with a supervisory role.
• Experience in education, training, academy or TVET environment is an advantage.
• Strong knowledge of office administration, facilities management, procurement and vendor management.
• Excellent leadership, organisational and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Oversee day-to-day administrative operations of the Academy.
• Develop, implement and improve administrative policies, procedures and systems.
• Ensure effective document management, record keeping and administrative controls.
• Monitor administrative processes and identify opportunities for improvement.
• Prepare administrative reports, budgets and operational updates for management.
• Provide administrative support to academic and student-related operations.
• Coordinate classroom, training room and facility bookings.
• Support student registration, orientation, events and Academy activities.
• Ensure administrative records relating to students and programmes are properly maintained.
• Work closely with academic and programme teams to ensure smooth programme delivery.
• Coordinate administrative arrangements for seminars, workshops, training programmes, meetings and Academy events.
• Arrange venues, equipment, refreshments, logistics and other event requirements.
• Support major Academy activities such as Open Days, student activities and corporate events.
• Lead, supervise and support the administration team.
• Allocate responsibilities and monitor workload and performance.
• Coach and develop administrative staff to improve service standards and productivity.
• Establish clear work processes and ensure timely completion of administrative tasks.
• Provide administrative support to the Academy management team.
• Coordinate meetings, prepare minutes, reports and presentations where required.
• Follow up on management decisions and ensure assigned administrative actions are completed.
• Undertake other duties and projects assigned by Management.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Multi-tasking

English and Bahasa Malaysia

MS Office

Education

Bachelor’s Degree in Business Administration, Management, Education Management, Operations Management

Tools

Microsoft Office

Job description

Penang Skills Development Centre is seeking an experienced Administration Manager to oversee day-to-day operations, implement policies, and improve systems within the Academy.

Responsibilities include student and academic administration, events coordination, team leadership, and management support. A Bachelor’s degree and 5 years’ experience in administrative/operational roles are required, preferably in education or training environments.