Academy Administration Manager

Penang Skills Development Centre; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Penang Skills Development Centre is seeking an experienced Administration Manager to oversee day-to-day operations, implement policies, and improve systems within the Academy.

Responsibilities include student and academic administration, events coordination, team leadership, and management support. A Bachelor’s degree and 5 years’ experience in administrative/operational roles are required, preferably in education or training environments.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 5 years of administrative/operations experience, preferably with a supervisory role.
• Experience in education, training, academy or TVET environment is an advantage.
• Strong knowledge of office administration, facilities management, procurement and vendor management.
• Excellent leadership, organisational and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Oversee day-to-day administrative operations of the Academy.
• Develop, implement and improve administrative policies, procedures and systems.
• Ensure effective document management, record keeping and administrative controls.
• Monitor administrative processes and identify opportunities for improvement.
• Prepare administrative reports, budgets and operational updates for management.
• Provide administrative support to academic and student-related operations.
• Coordinate classroom, training room and facility bookings.
• Support student registration, orientation, events and Academy activities.
• Ensure administrative records relating to students and programmes are properly maintained.
• Work closely with academic and programme teams to ensure smooth programme delivery.
• Coordinate administrative arrangements for seminars, workshops, training programmes, meetings and Academy events.
• Arrange venues, equipment, refreshments, logistics and other event requirements.
• Support major Academy activities such as Open Days, student activities and corporate events.
• Lead, supervise and support the administration team.
• Allocate responsibilities and monitor workload and performance.
• Coach and develop administrative staff to improve service standards and productivity.
• Establish clear work processes and ensure timely completion of administrative tasks.
• Provide administrative support to the Academy management team.
• Coordinate meetings, prepare minutes, reports and presentations where required.
• Follow up on management decisions and ensure assigned administrative actions are completed.
• Undertake other duties and projects assigned by Management.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Multi-tasking

English and Bahasa Malaysia

MS Office

Education

Bachelor’s Degree in Business Administration, Management, Education Management, Operations Management

Tools

Microsoft Office

Job description

• Oversee the day-to-day administrative operations of the Academy.
• Develop, implement and improve administrative policies, procedures and systems.
• Ensure effective document management, record keeping and administrative controls.
• Monitor administrative processes and identify opportunities for improvement.
• Prepare administrative reports, budgets and operational updates for management.

2. Student & Academic Administration

• Provide administrative support to academic and student-related operations.
• Coordinate classroom, training room and facility bookings.
• Support student registration, orientation, events and Academy activities.
• Ensure administrative records relating to students and programmes are properly maintained.
• Work closely with academic and programme teams to ensure smooth programme delivery.

3. Events & Academy Activities

• Coordinate administrative arrangements for seminars, workshops, training programmes, meetings and Academy events.
• Arrange venues, equipment, refreshments, logistics and other event requirements.
• Support major Academy activities such as Open Days, student activities and corporate events.

4. Team Management

• Lead, supervise and support the administration team.
• Allocate responsibilities and monitor workload and performance.
• Coach and develop administrative staff to improve service standards and productivity.
• Establish clear work processes and ensure timely completion of administrative tasks.

5. Management Support

• Provide administrative support to the Academy management team.
• Coordinate meetings, prepare minutes, reports and presentations where required.
• Follow up on management decisions and ensure assigned administrative actions are completed.
• Undertake other duties and projects assigned by Management.

Requirements

• Bachelor’s Degree in Business Administration, Management, Education Management, Operations Management or a related field.
• Minimum 5 years of relevant administrative/operations experience, preferably with at least 2 years in a supervisory or managerial role.
• Experience in an education, training, academy, TVET or similar environment will be an advantage.
• Strong knowledge of office administration, facilities management, procurement and vendor management.
• Good leadership, organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint.
• Strong attention to detail and ability to maintain accurate records.
• Good command of English and Bahasa Malaysia.