9 January 2026 Walk-In Interview Customer Service Executive (Shift Hour)

OCBC Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is looking for a Customer Service Executive to handle inbound calls and provide solutions for various financial products. Ideal candidates should possess a customer-centric mindset and be able to multitask effectively. Both fresh graduates and experienced diploma holders are encouraged to apply. Shift rotations are required, and the role offers valuable experience in the banking sector.

Qualifications

• Degree holders preferred; fresh graduates are welcomed.
• Minimum 1 year experience in Contact Centre/Consumer Financial Services for diploma holders.
• Must be independent and resourceful.

Responsibilities

• Attend inbound calls for various consumer financial products.
• Provide personalized customer service and professional phone etiquette.
• Cross-sell bank products when appropriate.

Skills

Customer service mindset

Ability to multitask

Problem-solving skills

Leadership potential

Education

Degree in related field

Diploma with 1 year experience

Job description

9 January 2026 Walk-In Interview Customer Service Executive (Shift Hour)

Bring along: Updated Resume, copy of NRIC, Highest Educational Certificate & 3 months payslip (for experienced)

Job Description

• To attend to inbound calls enquiries over various range consumer financial products and services.
• To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
• To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette.

Quality Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance to the set procedures with zero defect.
• To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels.
• To cross-sell bank products and services when appropriate.

Compliance

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.

Job Requirements

• Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking).
• Possess customer centric / strong customer service mindset.
• Committed and a good team player with willingness to step into a leadership role.
• Independent and resourceful with the ability to thrive under pressure.
• Meticulous, well organized and has the ability to solve problems.
• Able to multitask and manage time effectively.
• Willing to work on shift rotations (24/7) which includes Public Holidays.

Working Location

4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100Kuala Lumpur (next to Masjid Jamek LRT station)

Additional Working Location

Level 7, Menara Great Eastern 2, Jalan Ampang, Kuala Lumpur

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