18k Mandarin Credit Control Sales Admin, AM(Property Development) KL

Nexpipo; Kuala Lumpur; On-site; MYR 16,000 - 20,000; Full time

Job summary

Nexpipo in Kuala Lumpur seeks a Mandarin-speaking Credit Control Sales Admin for the Property Development sector. The role leads the Sales Administration and Credit Control team, ensuring accurate documentation, timely billing, and strict adherence to HDA and SPA procedures.

You will coordinate with purchasers, bankers, solicitors, and internal teams, manage aging, and drive collections while maintaining high service quality and compliance across the entire sales process.

Qualifications

• Bachelor's degree or diploma in business, finance, accounting, real estate, property management, or related field.
• 5–8 years in Sales Administration and Credit Control within property development or construction.
• 2–3 years in a supervisory or leadership role.
• Strong knowledge of property sales administration, credit control, progressive billing, loan documentation, loan disbursement, and vacant possession processes.
• Good understanding of HDA, SPA, and property transaction procedures.
• Strong leadership, coaching, and team management skills.
• Excellent communication, interpersonal, negotiation and problem-solving skills.
• Strong analytical skills with attention to detail and accuracy.

Responsibilities

• Oversee and manage the daily operations of the Sales Administration and Credit Control team.
• Supervise and guide team members to ensure efficiency, accuracy, and SOP compliance.
• Manage end-to-end property sales administration process, including booking, SPA, loan documentation, billing, and vacant possession.
• Coordinate with purchasers, bankers, solicitors, financiers, and internal departments throughout the sales process.
• Monitor progressive billing, loan disbursements, and collections to ensure timely payment.
• Review and monitor customer accounts, aging reports, outstanding balances, and collection performance.
• Ensure reminder letters, notices, and collection-related correspondence are issued promptly and professionally.
• Work with Finance to reconcile customer accounts and timely reporting.
• Prepare and review sales reports, aging analyses, unit status reports, and other management reports.
• Ensure compliance with HDA, SPA requirements and statutory regulations.
• Train, coach and develop team members while monitoring KPIs.

Skills

Leadership

Communication

Negotiation

Problem-solving

MS Office

Self-motivation

Integrity

Team management

Education

Bachelor's or Diploma in Business/Finance/Real Estate

Tools

MS Office (Excel/Word/PowerPoint)

Job description

18k Mandarin Credit Control Sales Admin, AM(Property Development) KL

• Bachelor's Degree or Diploma in Business Administration, Finance, Accounting, Real Estate, Property Management, or a related discipline.

• Minimum 5–8 years of working experience in Sales Administration and Credit Control within the Property Development or Construction industry.

• At least 2–3 years of experience in a supervisory or leadership role.

• Strong knowledge of property sales administration, credit control, progressive billing, loan documentation, loan disbursement, and vacant possession processes.

• Good understanding of the Housing Development Act (HDA), Sale & Purchase Agreement (SPA), and property transaction procedures.

• Strong leadership, coaching, and team management skills.

• Excellent communication, interpersonal, negotiation, and problem-solving skills.

• Strong analytical skills with attention to detail and a high level of accuracy.

• Ability to manage multiple priorities and work under pressure to meet deadlines.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Experience with property management systems or ERP software will be an added advantage.

• Self-motivated, proactive, organized, and able to work independently with minimal supervision.

• High level of integrity, professionalism, and commitment to delivering quality customer service. Reporting To: General Manager

Job Description:

• Oversee and manage the daily operations of the Sales Administration and Credit Control team.

• Supervise and guide team members to ensure efficiency, accuracy, and compliance with company policies and standard operating procedures.

• Manage the end-to-end property sales administration process, including booking, Sale & Purchase Agreement (SPA), loan documentation, billing, and vacant possession.

• Ensure all sales documents are accurately prepared, processed, and completed within the required timeline. • Coordinate closely with purchasers, bankers, solicitors, financiers, and relevant internal departments throughout the sales process.

• Monitor progressive billing, loan disbursements, and collections to ensure timely payment from purchasers and financial institutions.

• Review and monitor customer accounts, aging reports, outstanding balances, and collection performance while implementing effective collection strategies.

• Ensure reminder letters, notices, and collection-related correspondence are issued promptly and professionally. • Resolve payment discrepancies, documentation issues, and customer enquiries efficiently.

• Work closely with the Finance Department to ensure accurate reconciliation of customer accounts and timely reporting.

• Prepare and review sales reports, collection reports, aging analysis, unit status reports, and other management reports.

• Ensure compliance with the Housing Development Act (HDA), Sale & Purchase Agreement (SPA) requirements, company policies, and relevant statutory regulations.

• Review and improve departmental workflows, policies, and procedures to enhance operational efficiency and service quality.

• Train, coach, and develop team members while monitoring departmental performance and KPIs.

• Support internal and external audits by ensuring proper documentation and record management.

• Liaise with relevant government authorities, financial institutions, solicitors, and business partners whenever necessary.

• Assist Management in implementing new initiatives, projects, and process improvements.

• Perform any other duties assigned by Management from time to time.