Working Supervisor - AR Disputes O2C

Xylem; Nuevo León; Presencial; MXN 695.894 - 1.043.841; Jornada completa

Descripción de la vacante

Xylem in Nuevo León is seeking a skilled professional to manage AR disputes and drive cash performance. Candidates should have a Bachelor's degree in Finance or related fields and 5+ years of experience in AR Collections or Dispute Management. The role includes supervising a team, stakeholder collaboration, and leading continuous improvement projects. Strong communication skills are essential, as well as familiarity with HighRadius tools and SAP S/4HANA. Join Xylem to advance sustainable water solutions!

Formación

• 5+ years of experience in AR Collections, Dispute Management, or related O2C roles.
• Experience interacting with Sales, Customer Service, and Finance stakeholders.
• Prior leadership experience is preferred.

Responsabilidades

• Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.
• Manage dispute resolution workflows and ensure compliance with policies.
• Support escalations related to large past-due balances and critical disputes.

Conocimientos

AR Collections

Dispute Management

HighRadius tools

SAP S/4HANA

Negotiation

Customer Relationship Management

Communication in English

Educación

Bachelor’s degree in Finance, Accounting, Business Administration, or related field

Herramientas

HighRadius (CLS, DMS, EIPP)

SAP S/4HANA

Descripción del empleo

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

Operational Responsibilities

• Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.
• Manage dispute resolution workflows, including root-cause identification and coordination with business partners.
• Utilize HighRadius tools (CLS, DMS, EIPP, CAA), SAP S/4HANA and Emagia to manage accounts, document actions, and monitor KPIs.
• Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
• Support escalations related to large past-due balances, critical disputes, or customer experience issues.

People Leadership

• Supervise a team of dispute analysts (10–15 depending on final structure).
• Conduct regular coaching sessions, performance appraisals, and development planning.
• Monitor productivity, daily workload, and adherence to SLAs/KPIs.
• Promote a culture of accountability, service excellence, and continuous improvement.

Stakeholder Collaboration

• Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.
• Communicate effectively in English with stakeholders across the Americas, including Finance and on-site O2C leadership.
• Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

Continuous Improvement

• Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
• Support adoption and optimization of HighRadius tools and automation features.
• Provide recommendations on workflow improvements and customer issue prevention.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in AR Collections, Dispute Management, or related O2C roles.
• Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
• Strong English communication skills (written and verbal).
• Experience interacting with Sales, Customer Service, and Finance stakeholders.
• Strong negotiation and customer relationship management skills.

Preferred Qualifications

• Previous leadership experience (team lead or supervisory responsibilities).
• Shared services or multinational business experience.
• Understanding of collections strategies, root-cause dispute analysis, and KPI management.
• Familiarity with Lean/Six Sigma methodologies.

Competencies

• Strong communication & negotiation
• Customer orientation
• Team leadership and coaching
• Data-driven decision making
• Conflict resolution
• Results focus & ownership

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.