WFM Forecasting & Scheduling Specialist

confiemx-taadmin; Tijuana; Presencial; MXN 546.000 - 819.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Private medical insurance

Friendly work environment

Restaurant discounts

Growth opportunities

Descripción de la vacante

Unknown is seeking a Workforce Management (WFM) Planner/Scheduler to analyze historical data, forecast call volumes, and optimize staffing to meet service levels. You will coordinate with multiple departments to communicate schedules and maintain production efficiency, while producing reports that summarize performance and forecasts.

The role emphasizes accuracy, collaboration with cross-functional teams, and the ability to translate data insights into actionable staffing plans, with a focus on

Formación

• High School diploma or equivalent.
• Experience in Workforce Management (WFM) preferred.
• Proficient knowledge of Excel, PowerPoint, and Tableau.

Responsabilidades

• Plan and adjust staffing schedules to meet demand fluctuations and service levels.
• Interface with cross-functional teams to communicate and implement staffing plans.
• Coordinate with departments on daily staffing and production efficiency.
• Develop schedules on time and respond to questions or concerns from customers.
• Prepare and disseminate reports on production hours, daily performance, and forecast analyses.

Conocimientos

Data analysis

Forecasting

Scheduling

Communication

Educación

High School

Herramientas

Word

Excel

PowerPoint

Tableau

Tress

Descripción del empleo

Unknown is seeking a Workforce Management (WFM) Planner/Scheduler to analyze historical data, forecast call volumes, and optimize staffing to meet service levels. You will coordinate with multiple departments to communicate schedules and maintain production efficiency, while producing reports that summarize performance and forecasts.

The role emphasizes accuracy, collaboration with cross-functional teams, and the ability to translate data insights into actionable staffing plans, with a focus on