Warranty & Quality Lead — Data-Driven Improvements

Stellantis NV; Toluca; Presencial; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Stellantis Toluca Parts Distribution Center seeks a Lead Warranty & Reliability Specialist to head a team of Warranty Specialists, Technicians, and Logistics staff in Toluca, Mexico. You will drive warranty analysis, RCA, and corrective actions to improve product quality and customer satisfaction.

You will lead cross-functional collaboration with engineering, manufacturing, quality and suppliers, and manage multiple high-priority projects while upholding integrity and continuous improvement.

Formación

• Bachelor of Science in Engineering or related field; other combinations considered.
• 8+ years in automotive quality, service, engineering, manufacturing, or similar.
• Prior supervision or people management experience.
• Experience turning complex data into actionable insights.
• Strong planning, organizational, and decision-making skills.
• Experience with corporate data systems and quality reporting tools.
• Advanced PowerPoint skills.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with data analytics platforms (Quantic and/or Palantir).
• Fluent in English and Spanish; strong written and verbal communication.
• Valid passport for international travel.

Responsabilidades

• Lead a team of Warranty Specialists, Technicians, and Logistics personnel in Mexico QEC.
• Oversee part return material activities supporting Quality initiatives and Warranty Recovery.
• Analyze warranty data to identify quality concerns and reliability trends.
• Drive corrective actions and monitor implementation.
• Audit commodity analyses for technical accuracy and consistency.
• Manage part retention strategies and return parameters.
• Use data systems to monitor quality issues and corrective actions.
• Develop and standardize quality processes and KPIs.
• Plan and manage multiple projects in a dynamic environment.
• Represent Voice of the Customer with engineering, manufacturing, suppliers, and platforms.
• Foster cross-functional partnerships and influence without direct authority.
• Prepare meetings and presentations for senior leadership.
• Promote accountability, teamwork, and continuous improvement.
• Drive team performance by removing barriers and guiding execution.
• Champion innovative solutions to improve quality and satisfaction.
• Use data-driven decision making and root-cause analysis to resolve issues.

Conocimientos

Leadership

Data analysis

Planning & organizing

Problem solving

PowerPoint proficiency

Lean Six Sigma (Green/Black Belt)

English & Spanish fluency

Data analytics platforms (Quantic, Pal

Educación

B.S. in Engineering or related technical field

Herramientas

Quantic

Palantir

PRAS+

GIMs

S2irius

Descripción del empleo

Stellantis Toluca Parts Distribution Center seeks a Lead Warranty & Reliability Specialist to head a team of Warranty Specialists, Technicians, and Logistics staff in Toluca, Mexico. You will drive warranty analysis, RCA, and corrective actions to improve product quality and customer satisfaction.

You will lead cross-functional collaboration with engineering, manufacturing, quality and suppliers, and manage multiple high-priority projects while upholding integrity and continuous improvement.