Visual Equipment Technician (Temporal 12 Meses)

Buscojobs México; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa automotriz busca asesores de servicio al cliente para mejorar los procesos y resolver dudas. Se requiere bachillerato y experiencia mínima de 6 meses. Buscamos personas con habilidades de comunicación y disponibilidad para trabajar en diferentes turnos. Proporcionamos un entorno de trabajo colaborativo y formación continua.

Servicios

Salario competitivo

Beneficios superiores

Formación

• Experiencia mínima de 6 meses en atención al cliente.
• Conocimientos en mecánica y eléctrica.
• Disponibilidad para trabajar diferentes turnos.

Responsabilidades

• Mejorar los procesos de atención al cliente.
• Resolver conflictos, dudas o quejas.
• Realizar llamadas salientes a clientes.

Conocimientos

Conocimientos técnicos en mecánica

Habilidades de resolución de problemas

Comunicación profesional

Conocimientos de productos Google

Dominio del idioma español

Habilidades de mecanografía

Educación

Bachillerato completo

Herramientas

Microsoft Office

Descripción del empleo

Mexico, Mexico
Office
Shift work
Junior
We are currently looking for customer service advisors to work in person near Reforma 222.

Responsibilities

• Continuous improvement of customer support processes for providing quick & high quality service to the customers.
• Resolution of conflicts, doubts or complaints.
• Outgoing calls to clients.

Qualifications

• High school completed.
• Minimum experience of 6 months in activities related to the customer support.
• Availability to work different shifts, either day or night.
• Availability to work from the office.
• PC knowledge at the confident user level
• Google products knowledge: Google Sheets
• Google Docs)
• Grammatically correct in written and verbal
• Competent verbal and written communication.
• Native language speaker Spanish
• Typing skills (min. 100 words per minute)

Automotive Technical Support Analyst

Hoy

Competencies and Skills:

• Able to work independently, following-through and solving problems quickly.
• Professionalism including customer service/interface skills/experience.
• Project/program management experience and business acumen.
• Experience or firm understanding of the Vehicle Service Repair process

Preferred Qualifications:

• Bachelor’s Degree required in automotive-related programs such as, but not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations, Advance Vehicle Systems, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management and Mechanical Engineering.
• Automotive Service/Hands-on diagnostic and repair experience desired.
• Integrity to do the right thing and a demonstration of a solid understanding of Ford Operating System (Ford OS).
• Have demonstrated a willingness to people first, focus on the customer, operate with empathy, and use feedback to develop self and others.
• Technical competency and proficient computer skills.
• Excellent verbal and written English communication skills.
• Problem solving and critical thinking skills.
• ASE certifications desired

DISCLAIMER:Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Position Responsibilities

• Facilitate culture of customer care and focus to role modeling Ford OS.
• Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns.
• Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses.
• Interface with Dealer service personnel (Service Manager, Shop Foreman, Service Writer, Technician, etc.) and other internal Ford Motor Company departments (Product Concern Engineers, Quality Team, Recall Department, Warranty Department, Service Publication Team, etc.).
• Participate in monthly calibration sessions, peer reviews and team meetings.
• Report feedback and provide information on report trends and incoming technical issues to appropriate Subject Matter Expert (SME) or designated team Single Point of Contact (SPOC).
• Provide technical assistance and/or guidance to the other Centralized Technical Assistance Center team members when needed.
• Complete training both online and classroom as required.
• Provide support to achieving all Centralized Technical Assistance Center objectives and metrics.

Field Service Technician

Hoy

VENTES MEXICO has partnered with a supreme sheet metal automation and machinery source that provides businesses of all sizes with targeted dynamic technologies that enhance profitability in sheet metal working. Creating integrated automated solutions designed to meet our clients' challenges and open to their future growth. We offer high-performance machines that deliver flexible and precise execution.

What You’ll Be Doing?

You’ll be a key part of a technical service support team that provides on-site, telephone and email support to customers. As a Service Technician, you would travel to customer locations to perform installations, repairs, and maintenance on both hardware and software. You would also travel to the USA for initial training.

This position comes with an expectation to travel 95% of the time with all travel expenses paid.

Responsibilities:

• Diagnose complex technical problems and perform on-site repairs.
• Examine machines both mechanically and electrically, perform repairs by dismantling machines and rebuilding mechanically and electrically.
• Perform software updates on HMI and PLC
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problem products.
• Document in detail product problems and resolutions.

Required Qualifications:

• Skilled in Electrical measurement and inspection techniques. (Voltmeter, Oscilloscope, and other measurement equipment).
• Possess a working knowledge of pneumatic, hydraulics, and electrical systems.
• Competent skills in reading schematics, using test equipment, reading software coding to diagnose problems.
• Familiarity with Windows based computers and their use for programming drives, PLCs, and other control devices and proven skills with all Microsoft Office.
• Proficient with AC and DC control circuits, sensors, switches, relays, timers, and fusing.
• Experience in troubleshooting and repairing mechanical problems. (Ball screws, bearings, gearing and various way systems).
• Programmable logic controllers: 3 years
• Mechanical knowledge: 3 years
• Must possess a valid, clean driver’s license.
• Ability to work full-time, Monday – Saturday
• Willingness to travel: 100%
• Valid passport and personal VISA.
• Conversational English

Preferred:

• 2-5 years’ experience as a field service technician in the machine tool industry is a plus.
• High school or equivalent
• Skills in punching, press brakes & laser machines.
• Aguinaldo
• IMSS/INFONAVIT

Hoy

We are looking for a Field Service Engineer that, reporting to Service Manager, will be in charge of installing, servicing and repairing the machines, including operating training.

Key responsibilities

• Mechanical installation
• Customers Training: provide maintenance & operating training to customer representatives, to the extend needed to allow customer to maintain and utilize the machinery according to manufacturer guidelines and specification.
• Trouble shooting analyse and diagnose all machinery malfunctioning cases, whether electronic, electrical, pneumatic, mechanical, system or other in nature
• Service intervention to the customer place: determine the best course of action to resolve the problem(s) and directly taking all necessary actions to implement or make all arrangements to insure that the company’s organization can effectively provide a solution to the problems the customer is encountering with the machinery purchased.
• Service Report
• Travel around México, central America, and Caribbean.

Qualification and Experience

• Experience in engineering background for Minimum 2 - 5 years from the plastic processing industry, more specific within Injection moulding, Blow moulding and Extrusion process.
• Excellent communication skills in English language, both verbal and in writing.
• Bachelor’s degree.
• Driving experience (Manual transmission).
• Driver licence.
• Passport, US visa type B1/B2 (plus)

Technical competences

• Machine installation
• Troubleshooting
• Customer operators training
• Customer advice (productivity, maintenance, software programming)
• Software competences
• Electrical and pneumatic knowledge
• Customer oriented approach
• Knowledge in polymer and auxiliary equipment for resins (plus).

The role requires a significant availability to travel around México and abroad.

Location base: Queretaro or nearby to Queretaro.

Supervisor, Field Service

Hoy

Resumen del puesto: Proporciona orientación y dirección al grupo de técnicos de servicio de campo. Dirige los esfuerzos del equipo para instalar, depurar y proporcionar mantenimiento técnico para el hardware y el software de productos y componentes, principalmente en las instalaciones del cliente. Garantiza la prestación precisa, puntual y coherente de los servicios programados de inspección, limpieza y otros, incluidas las reparaciones menores de productos. Inspecciona y/o gestiona la inspección de los productos para comprobar su correcto funcionamiento y resuelve los problemas observados y/o los eleva de acuerdo con el procedimiento establecido. Garantiza que todas las actividades de servicio y asistencia relacionadas se realicen de acuerdo con los contratos de los clientes y se realicen de forma que se mejore la satisfacción del cliente.

Principales responsabilidades

• Supervisa día a día, en primera línea, a los técnicos de servicio de campo en un territorio asignado.
• Garantiza que el equipo proporcione una asistencia oportuna y eficaz al cliente/usuario final.
• Resuelve las consultas del personal y los problemas complejos de los clientes.
• Mantiene los estándares de calidad para las operaciones del Servicio de Campo.
• Impulsa mejoras en la instalación, el mantenimiento y las actualizaciones de los equipos y servicios de los clientes.
• Garantiza que el inventario de equipos se mantenga en los níveles adecuados.
• Identifica las oportunidades de mejora en todo el departamento y se comunica con la dirección para proponer los cambios necesarios.
• Comunica, implementa y apoya las iniciativas de cambio de procesos según las indicaciones de la dirección.
• Gestiona los proyectos de equipo que se le asignen.
• Proporciona apoyo administrativo según sea necesario.
• Actúa como punto clave de escalada para los problemas técnicos y de proceso del equipo y supervisa la resolución de problemas en curso.
• Asigna tareas, establece prioridades de trabajo y supervisa el rendimiento.
• Garantiza el cumplimiento de las políticas de la empresa, los acuerdos con los clientes y los acuerdos de nível de servicio establecidos.

Cualificaciones necesarias:

• Licenciatura y 2*4 años de experiência relevante o una combinación equivalente de educación y experiência relevante.
• No se requiere experiência previa en gestión, pero puede haber dirigido equipos de manera informal.

Requisition Employer Description:

• Why should you join Diebold Nixdorf?
• Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
• Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of InterestField Service Technicians

Experience LevelMid-Senior Level Associate

CountryMexico

Primary LocationSantiago de Queretaro, Queretaro, Mexico

Remote - Work from HomeNo

Firstline Field Service Technician

Hoy

Performs basic installation and minor repairs on DN products and services, including maintenance for ATMs, retail point of sale equipment and related PC and PC peripherals. Provides scheduled cleanings and other basic maintenance on conventional products such as locks, vaults and related.

Lead Field Service Rep

Hoy

Ecolab está buscando un Lider de tratamiento de aguas para unirse a su equipo Nalco Water líder en la industria. Si usted es un profesional apasionado que le gusta interactuar con los clientes y le gusta trabajar en un entorno autónomo y práctico, lo invitamos a aplicar. Se unirá a un equipo talentoso que apoya aplicaciones de tratamiento de agua para una variedad de industrias. En este puesto, ejecutará planes de servicio en cuentas estratégicas del distrito, brindará a los clientes asistencia para resolver problemas y generará altos níveles de satisfacción del cliente.

Lo que te ofrece el cargo:

• Se unirá a una compañía grande y en crecimiento que ofrece un salario base competitivo y excelentes beneficios
• Disfrutará de un programa de capacitación pagado que te permite aprender de profesionales exitosos
• Acceso a los mejores recursos, herramientas y tecnología en su área
• Prospere en una empresa que valora una cultura de seguridad para incluir entrenamiento de seguridad de primer nível y equipo de protección personal

Lo que harás:

• Instalar, mantener y reparar aplicaciones de tratamiento de aguas/ filtración de agua
• Realizar servicios técnicos a equipos de tratamiento químico en las instalaciones de los clientes con el fin de garantizar la eficiencia y la operatividad de los equipos.
• Realizar mantenimiento preventivo y servicio de reparación a los equipos de la compañía para asegurar el cuidado y operación de los equipos.
• Realizar el control químico de los productos de la compañía utilizados en las instalaciones de los clientes para garantizar que los productos se encuentren dentro de los rangos establecidos.
• Detectar e informar fallas y / o problemas de productos cuando se encuentran fuera de los rangos establecidos, resolver problemas de manera eficiente y ofrecer alternativas rentables según sea necesario
• Realizar revisión de existencias de los productos en las instalaciones del cliente con el fin de suministrarlos dentro del tiempo acordado.
• Realizar inspecciones de equipos para monitorear las condiciones y la calidad de la operación, emitiendo los informes correspondientes
• Documentar y comunicar los servicios entregados al cliente, proporcionando claridad y valor.
• Liderear un equipo de trabajo para el cumplimiento de losobjetivos

Detalles de la posición:

• Horario y turnos: 8am a 5pm Lunes a Viernes Sabado Medio dia
• Paquete de compensación: Prestaciones de ley + superiores

Requisitos Minimos:

• Ingenieria Quimica, ambiental o afin
• Conocimientos de sistemas dealta presion
• Conocimientos en el sectorhotelero
• Procesos deOsmosis Iversa
• Docificacion deproducto quimico
• Licencia de manejo vigente
• Ecolab- Un equipo motivado, crecemos superando desafíos profesionales, para dar lo mejor a nuestros clientes

Our Commitment to Diversity and Inclusion

• Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

After Sales Field Service Manager

Hoy

KIA has a long history of making cars, for over 75 years, we have been putting people on the move. We have proudly delivered solutions that help people move from one location to another, connecting them with each other, and bridging physical and emotional distances between them. As you can see, movement has always been at the heart of our brand, and moving people at the core of our business, and it will remain like this in the future.

Overview of the position:

Responsible to improve dealer performance based on KMX guidelines to achieve Fixed operating targets and dealer profitability, implementing strategies, objectives, resources, and processes.

Typical tasks:

• Monitoring and analysis of indicators defined by KMX.
• Responsible for defining and deploying processes and standards for the dealer network.
• Reception and handling of complaints and suggestions from customers.
• Implementation of projects to improve the service provided at the dealers.

Qualifications:

• Engineering’s, Administrative bachelor’s degree or similar | Desirable MBA
• Areas of experience: After-Sales, Service Operation, Automotive retail
• Advanced Excel
• Years of experience: +9

Field Service Engineer for Drives

Hoy

Field Service Engineer for Drives:

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. In this role you will be responsible for providing routine maintenance and on-site or remote technical support.

This position reports to: Service Engineer

Your responsibilities:

• Performing service tasks like installation and commissioning of equipment, identifying technical problems, making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• Creating and maintaining strong relationships with customers, appreciating their needs and providing specialist assistance and solutions.
• Coordinating and executing specialist projects through planning, meeting milestones and regular reviews.
• Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future.

Your background:

• Bachelor´s Degree in Control and automation, Electronics, Electromechanics Engineering or related.
• 2-4 years of experience in technical service with drives and/or in control and automation.
• Knowledge of electricity, power electronic, and industrial safety.
• Experience working with measuring instruments.
• Experience dealing directly with clients.
• Availability to travel.
• Intermediate-Advanced English level.

More about us