Bilingual Virtual Assistant (English/Spanish) Receptionist

Go Lean Health; México; Remote; MXN 153,000 - 203,000; Part time

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires strong English/Spanish communication, with a focus on patient calls, scheduling, and insurance tasks in a remote, part-time capacity.

You will handle appointment coordination, verify benefits, and maintain HIPAA-compliant documentation, contributing to smooth clinic flow and high patient satisfaction from a home setup.

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Experience handling phone calls in patient-facing or healthcare support roles.
• Confident and professional phone demeanor, with appointment coordination.
• Highly organized and detail-oriented, able to manage multiple tasks.
• Able to work independently with clear status updates.
• Reliable remote work setup (computer, headset, stable internet).
• HIPAA knowledge or experience with HIPAA-compliant workflows.

Responsibilities

• Handle a high volume of inbound and outbound calls with patients, pharmacies, payer offices, and healthcare contacts.
• Communicate clearly in English and Spanish.
• Provide appointment reminders, follow-ups, rescheduling support, and general patient assistance.
• Answer routine patient questions and escalate concerns appropriately.
• Maintain a calm, patient-friendly tone with elderly or complex cases.
• Manage new and existing patient scheduling via phone, email, and text.
• Maintain provider calendars and prevent scheduling gaps or overlaps.
• Confirm appointments and manage cancellations, reschedules, and waitlists.
• Conduct pre-visit outreach and communicate next steps to patients.
• Document patient demographics, notes, and call outcomes accurately in the system.
• Verify patient eligibility and benefits before appointments; confirm copays and authorizations.
• Identify insurance issues early and communicate them clearly to patients and staff.
• Document verification results in EMR and trackers; escalate unresolved payer issues.
• Process referrals and ensure required documents are complete; initiate prior authorizations as needed.
• Track approvals/denials and follow up;Coordinate with payer/provider teams to avoid delays.
• Maintain daily administrative workflows and HIPAA-compliant handling of patient information.
• Provide proactive status updates and complete tasks with minimal follow-up.

Skills

Bilingual communication

Phone confidence

Scheduling ability

Attention to detail

Independent work

Remote work setup

HIPAA familiarity

Job description

Bilingual Virtual Assistant (English/Spanish)
Receptionist

Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

• Strong bilingual communication skills in both English and Spanish

• Confident and professional on phone calls

• Strong patient coordination and scheduling ability

• High attention to detail and reliable follow-through

Key Responsibilities

1) Phone Calls and Patient Communication

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts

• Communicate clearly and professionally in both English and Spanish

• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance

• Answer routine patient questions and elevate concerns appropriately

• Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations

2) Appointment Scheduling and Patient Coordination

• Manage new and existing patient scheduling through phone, email, and text

• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors

• Confirm appointments and manage cancellations, reschedules, and waitlist coordination

• Conduct pre-visit outreach and communicate next steps clearly to patients

• Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system

3) Insurance Verification and Benefits

• Verify patient eligibility and benefits before appointments

• Confirm copays, deductibles, covered services, and authorization requirements

• Identify insurance issues early and communicate them clearly to patients and internal staff

• Document verification results accurately in the EMR and any internal trackers

• Escalate unresolved payer issues and follow through until completed

4) Referral and Prior Authorization Support

• Process referral-related tasks and ensure required documents are complete

• Initiate and follow up on prior authorization requests as needed

• Track pending items, approvals, denials, and required follow-up actions

• Coordinate with payer offices, provider offices, and internal team members to avoid delays

5) Administrative Support and Documentation

• Maintain accurate, timely, and consistent documentation

• Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking

• Handle patient information in a HIPAA-compliant manner

• Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

• Excellent verbal and written communication skills in both English and Spanish

• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role

• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls

• Highly organized, detail-oriented, and able to manage multiple tasks accurately

• Able to work independently and communicate updates clearly

• Reliable computer setup, headset, and stable internet connection for remote work

• HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

• Clinical or healthcare background

• Familiarity with EMR/EHR systems

• Experience supporting internal medicine, primary care, or similar outpatient practices