V104- Bilingual Client Services Coordinator

Job Duck LLC; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A virtual staffing company is looking for a Bilingual Client Services Coordinator to assist clients in a remote and supportive role. The ideal candidate will manage client communications, coordinate schedules, and perform various administrative tasks, all while delivering exceptional customer service. Fluency in both English and Spanish is required. This role offers a competitive monthly compensation ranging from 1,150 to 1,220 USD.

Formación

• Minimum of 1 year of experience in client intake or customer service.
• Sales background is preferred.
• Reliable internet connection and computer.

Responsabilidades

• Coordinate client intake for estate planning.
• Manage phone calls and emails.
• Schedule appointments and maintain calendars.
• Conduct outreach to potential clients.

Conocimientos

Impeccable spoken and written English

Strong attention to detail

Confident phone presence

Proactive mindset

Herramientas

CRM platforms

Calendaring and scheduling tools

Descripción del empleo

V104- Bilingual Client Services Coordinator page is loaded

V104- Bilingual Client Services Coordinator

Apply locations Remote - Mexico Remote - El Salvador Remote - Chile Remote - Honduras Remote - Colombia time type Full time posted on Posted Yesterday job requisition id R-102521

Job Duck is hiring a virtual

V104- Bilingual Client Services Coordinator

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary

If you enjoy connecting with people, staying organized, and making a meaningful impact from the first interaction, this role is for you. As a bilingual Intake Specialist, you’ll be the first point of contact for clients, helping them feel supported and informed. You’ll play a key role in coordinating communications, managing schedules, and preparing essential documents. This position is ideal for someone who thrives in a client-facing environment, communicates clearly, and brings a thoughtful, detail-oriented approach to every task.

• Monthly Compensation: 1,150 USD to 1,220 USD.

Responsibilities include, but are not limited to:

• Coordinating client intake for estate planning
• Managing phone calls and emails with professionalism and warmth
• Following up with clients to ensure smooth communication
• Scheduling appointments and maintaining calendars
• Preparing documents using templates
• Reaching out to potential clients and coordinating speaking engagements
• Conducting reference checks and data entry
• Supporting internal marketing efforts by researching collaboration opportunities via BNI chapters, LinkedIn, and other platforms
• Making outbound calls to potential clients through targeted outreach (not cold calling)
• Setting up negotiation calls with business owners and third parties

Key Skills, Traits and Values:

• Impeccable spoken and written English
• Strong attention to detail and organizational skills
• Confident and friendly phone presence
• Comfortable with outbound calls and working alongside a sales team
• Proactive, resourceful, and collaborative mindset

Requirements
• Minimum of 1 year of experience in client intake or customer service
• Sales background
• Experience in administrative or client-facing roles
• Ability to manage multiple tasks and prioritize effectively
• Must have a stable and verifiable internet connection
• Must own a reliable computer that meets strong specifications
• Must own a professional-quality headset

Softwares:

• Familiarity with calendaring and scheduling tools
• Document preparation using templates
• CRM or client intake platforms (preferred but not required)

Working Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST

Timezone: Eastern Standard Time (EST), U.S.

Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.

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