UX Researcher — Enterprise FinTech & Banking UX

Tata Consultancy Services; Ciudad de México; On-site; MXN 369,890 - 554,836; Full time

Job summary

A global IT services company is seeking a seasoned User Experience (UX) Researcher to lead UX research initiatives in the financial sector. The role involves conducting user research, translating insights into design recommendations, and collaborating closely with cross-functional teams. The ideal candidate will have 5-8 years of experience, expertise in qualitative and quantitative research methods, and strong communication skills. This full-time position is based in Mexico, Ciudad de México.

Qualifications

• 5-8 years of relevant UX research and product experience, preferably in financial services.
• Expertise in leading and managing end-to-end research independently.
• Experience working with corporate clients or regulated industries.

Responsibilities

• Plan, design, and conduct mixed-methods research on user needs.
• Translate user insights into actionable recommendations.
• Develop personas and journey maps to support strategy.

Skills

UX research

Qualitative research methods

Quantitative research methods

Cross-functional collaboration

Communication skills

Usability testing

Figma

Tools

UserTesting

Qualtrics

Figma

Job description

A global IT services company is seeking a seasoned User Experience (UX) Researcher to lead UX research initiatives in the financial sector. The role involves conducting user research, translating insights into design recommendations, and collaborating closely with cross-functional teams. The ideal candidate will have 5-8 years of experience, expertise in qualitative and quantitative research methods, and strong communication skills. This full-time position is based in Mexico, Ciudad de México.